What are the responsibilities and job description for the Billing Specialist position at Alarm New England?
Billing Specialist
We are looking for a motivated and energetic Billing Specialist to join our team. The Specialist must:
- High Energy clearly self motivated with palpable initiative
- Dependable and dedicated
- Understands the balance of listening and speaking as a way to resolve problems
Your Day-to-Day
- Handle and resolve customers’ requests.
- Take customer payments, including ACH, checks, credit cards, and bank drafts.
- Batch, print and mail service invoices.
- Open and distribute incoming mail.
- Post customer payments
- One-call customer care resolution, and when necessary, warm transfer inquiries to appropriate team members. Assist other departments streamline the customer requests and communicate customer changes.
- Assist customers with invoice questions and requests via telephone and email.
- Documenting all correspondence and interactions with customers in our system notes is required.
What You Bring to the Team
- Minimum of 2 years of experience in office setting or administrative roles
- Strong interpersonal skills
- Excellent organizational abilities and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- A very high degree of personal integrity including the ability to manage sensitive or confidential information.
- Ability to communicate orally and in writing, in a clear and concise manner.
- Ability to adapt to changing work requirements.
Why Alarm New England ?
Our business has been family-owned for over 50 years and serves thousands and thousands of customers. Our team sells the latest security and smart home solutions to the residential, small and medium business markets. Enjoy the support of a 70-person firm! Our core values of Being Humbly Confident, GSD, Make The World A Better Place and Do The Right Thing are fundamental to everything we do in Building a Great Company, Keeping People Safe and Security Monitoring Service.
Job Type: Full-time
Pay: From $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Associate (Preferred)
Experience:
- billing: 2 years (Preferred)
Work Location: In person
Salary : $22