What are the responsibilities and job description for the Call Center Manager position at Alarm Service Group Security?
About Us:
ASG Security is a trusted provider of home and business security solutions, committed to delivering top-tier alarm systems and exceptional customer support. As we expand, we are seeking an experienced Call Center Manager to oversee our back-office operations and ensure smooth coordination between customers, field technicians, and management.
Job Responsibilities:
-Oversee the day-to-day operations of the back office related to alarm security services.
-Manage customer accounts, ensuring service requests, installations, and maintenance schedules are handled efficiently.
-Coordinate with field technicians to assign jobs, track progress, and resolve issues.
- Monitor alarm system alerts and ensure timely responses to security concerns.
- Handle customer inquiries, complaints, and escalations professionally.
- Maintain accurate records of service calls, installations, and system activations.
- Ensure compliance with security industry regulations and company policies.
- Work closely with the Florida-based managers and other departments to optimize workflow.
Requirements:
- Experience in alarm security systems, customer service, or back-office management.
- Strong organizational and problem-solving skills.
- Excellent communication and leadership abilities.
- Ability to multitask in a fast-paced environment.
- Familiarity with security system software and monitoring platforms (preferred).
- Proficiency in Microsoft Office and CRM software.
Why Join Us?
- Competitive salary and benefits package.
- Growth opportunities in a fast-expanding security company.
- Collaborative and supportive work environment.
- The chance to make a real impact in home and business security.
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
People with a criminal record are encouraged to apply
Language:
- Spanish (Preferred)
Ability to Relocate:
- Provo, UT 84602: Relocate before starting work (Required)
Work Location: In person
Salary : $60,000 - $80,000