Client Account Manager I - SMB

This position is available exclusively in Alaska. Applicants must currently reside in Alaska at the time of application.

To apply directly on the website, visit https://alaskacommunications.wd5.myworkdayjobs.com/Alaska_Communications/job/Anchorage-Alaska/Client-Account-Manager-I---SMB_JR100347

In addition to the base salary, this position has an annual uncapped sales commission potential of $33,000.

Position Summary

The Client Account Manager (CAM) position at Levels 3 is responsible for selling the organization’s products and services to accounts that vary in size and scope. These roles require strategic planning and the ability to handle complex requirements. CAMs are tasked with expanding and developing current accounts, securing new accounts, and increasing revenue. CAM 3 also includes team leadership responsibilities and managing highly strategic accounts.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS

• Meet or exceed assigned revenue objectives for a broad array of telecommunications/IT products and services by developing and executing strategic sales plans to business customers.
• Sell Alaska Communications products by analyzing customer needs, identifying unique solutions, conducting high-level presentations, closing sales, and ensuring proper implementation.
• Develop customer loyalty and identify business opportunities by performing quarterly account reviews within assigned territory.
• Maintain ongoing relationships with accounts to ensure a positive customer experience and maximize sales opportunities. Respond to all customer inquiries within 24 hours.
• Target accounts for business development. Develop leads for potential customers through community events, professional organizations, professional contacts, and other appropriate means.
• Develop and maintain collaborative relationships with internal employees. Take initiative to improve processes that will enhance customer satisfaction and/or increase company profitability.
• Consistently update detailed customer profiles, sales activities, and contact information.
• Perform other duties as assigned and complete projects not specified in this job description.
• Lead large account management and provide professional leadership and coordination for the team on each account.
• Manage relationships with all assigned accounts for the purpose of maintaining current revenue streams and capitalizing on new revenue opportunities.
• Prepare estimates and bids that meet specific customer needs. Negotiate details of contracts and payments and prepare sales contracts and order forms.
• Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
• Prepare analysis of accounts for management as scheduled or requested. Identify opportunities, competitive threats, and industry trends.

Position Qualifications

• Customer Focused: Keep customer interests paramount and provide a positive customer experience driven by a commitment to customer service that creates customer loyalty and retention.
• Accountability: Ability to accept responsibility and account for actions.
• Sales Ability: Ability to use appropriate interpersonal styles and communication methods to gain acceptance of products, services, or ideas.
• Relationship Building: Ability to effectively build relationships with customers and co-workers.
• Technical Aptitude: Ability to quickly learn and use complex systems and applications.
• Business Acumen: Ability to communicate with a high degree of professionalism (written/verbal), effective at decision making, able to forecast sales accurately, and analyze financial information.
• Communication Skills: Ability to communicate (written/verbal/aural) with a high degree of professionalism.

Skills & Abilities:

Education: Bachelor’s degree in business administration, marketing, information technology, or other closely related fields. Alternate education and training may be substituted for the degree requirement on a year-for-year basis.

Experience:

Four (4) years of progressive sales experience, including selling products/services to mid/major-sized business customers. Experience in sales team management, profit and loss management, technical product/sales training, and vendor relationship management may be substituted on a year-for-year basis.

Preferred: One (1) year or more of telecommunications experience.

Computer Skills: Demonstrated proficiency working with the Microsoft Office suite, including Word, Excel, Access, PowerPoint, and Outlook. Salesforce proficiency preferred.

Additional Requirements: Valid driver’s license is required.

Job Type: Full-time

Pay: $52,000.00 - $65,800.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Commission pay

Work Location: In person

Salary : $52,000 - $65,800