Director, Consumer Sales

At Alaska Communications, we’re committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us?

Position Summary

Responsible for the development and management of all Consumer sales activities and efforts to meet Company sales objectives and driving company revenue objectives.

Essential Functions

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Provide leadership, direction, instruction and assistance to assigned staff. Set performance targets for staff and continually provide feedback regarding actual performance in comparison to targets. Provide guidance to correct off-target behavior and when appropriate initiate disciplinary action.
• Build a Multi-Channel Sales Strategy and Implementation Plan for the Consumer Business likely across Digital, Inbound Sales, Outbound Sales, Door to Door, lead Gen, etc.
• Direct and oversee activities to retain and expand client base in alignment with company strategy and resources.
• Develop training programs and associated material that provides external and internal sales personnel the skills and knowledge required to sell assigned products effectively, to include creating and producing training material to meet assigned objectives, scheduling training classes, and delivering some training directly.
• Develop and nurture relationships with key industries and governmental personnel.
• Drive high-level key customer relationships.
• Provide regular, concise, value-added market intelligence to the entire company to assure Alaska Communications remains the best telecommunications company in Alaska.
• Lead and provide strategic directions to all the members of the Consumer Sales Team.
• Team with Product, Marketing, and Operations departments to ensure seamless and smooth onboarding and support for our customers.
  
  

Position Qualifications

Competency Statement(s)

• Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Customer Focus - Ability to manage customer relationships, communication and centricity. Take overall accountability for customer relationships, provide "account management" functionality, and act in the capacity of a solution provider. Ability to communicate with customers effectively, on a proactive basis, and manage the communication process. An attitude that the customer is the key to success and keeping the customers' interest paramount.
• Business Acumen AVP - Ability to lead others with top notch business concepts and issues; essentially "managing to the P&L" by understanding drivers behind P&L line items.
• Communication Skills - Successful candidate must have excellent oral and written communication skills. Position will require frequent preparation and delivery of detailed plans and proposals. Strong communication/interpersonal skills with emphasis on decision-making, conflict management, and team building and teamwork. Must have ability to develop work plans, work effectively as a member of a team, report on status of projects, and represent the team in meetings and/or with the client, and be able to coordinate issues identification and resolution between clients and the development team.
• Accountability - Ability to plan, organize, measure and coordinate multiple tasks to deliver the budget for product line, revenue and profit.
• Persistence - Ability to complete tasks or continue in a course of action despite opposition or discouragement.
• Execution Discipline - Role Model excellent work habits and techniques. Project management. Able to meet commitments -- financial, schedule and quality. Able to matrix manage and earn respect of organization. Able to secure a strong team of performers, however necessary.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Management Skills - Ability to organize and direct oneself and effectively supervise others.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
  
  

Skills & Abilities

Education: Experience in building strategic plans & leading Sales teams to deliver on Sales and Revenue Objectives., Experience in Telecommunications, or another relevant field a plus. Equivalent education, experience, and training may be substituted for the education requirement on a year-for-year basis.

Experience: Ten (10) years of sales experience which included any combination of the following: five years in the telecommunications industry; five years in a leadership, management, or supervisory role. Experience must result in demonstrable ability to develop account strategies, deliver effective proposals, train employees, effectively manage sales employee performance, develop and deliver effective proposals, and manage complex sales cycles.

Computer Skills

Demonstrated proficiency working with the Microsoft Office suite, to include Word, Excel, Access, and Outlook.

We hope you’ll join us as we change lives through technology.