Customer Account Coordinator

At Alaska Gear Company, we work hard to play hard! Building high quality aviation products and outdoor gear for adventure beyond roads and runways!

Our mission is together, we build a worldwide Alaska-based outdoor equipment company. We’re a growing team of casual people who love aviation, outdoor activities and mostly Alaska! We strive to provide strong and safe products to bush pilots and outdoor enthusiasts who are pursuing adventure in the backcountry. Whether a bush pilot, hunter, researcher, or guide, we deliver solutions to ensure our customers have all the essentials to endure their outdoor adventure.

As we continue to grow, we have exciting opportunities to grow our team. We are currently looking for a Customer Account Coordinator to work out of our Palmer location. With Alaska Gear Company, this position can expect to undertake the following duties.

Job Duties:

• Be responsible for providing professional and positive service to all customers.
• Answer, evaluate and prioritize incoming telephone calls providing general and detailed explanations/information in clear, easy to understand language to customers. You will also transfer calls to the appropriate department, if applicable.
• Serve as back up for the sales floor and greet visitors in our retail showroom and assist them in finding the perfect product match for their outdoor adventures
• Be able to complete point of sale transactions and navigate electronic inventory/sales platforms
• Request transfers from other locations for stock/special order customer requests, reorder inventory when low.
• Work with production staff for lead times on repairs and build times for custom projects or customer special order products.
• Create monthly reports on customer trends and CRM data
• Process all warranty claims.
• Handle customer escalations.
• Manage all online orders, answer and delegate all online/CRM inquiries, and manage the info email account.
• Maintain and engage with customer reviews
• Quote custom repair jobs.
• Audit open orders and quotes weekly.
• Other duties as assigned.

Preferred Qualifications:

• High school diploma or equivalent
• Previous retail sales or customer service experience
• Exceptional active listening, communication, and leadership skills
• Proficient in Microsoft Suites primarily Excel and Outlook.
• Positive and engaging personality
• Experience in aviation related parts and products preferred
• Ability to take direction well and follow through with little or no supervision

Compensation and Benefits:

• Rate of pay ranges from $19 $23 per hour DOE
• Health, Dental, Vision, Life Insurance
• Paid Time Off (following 90 days of employment)
• Holiday pay
• 401(k)
• Great Employee Discounts
• Free Employee Product Rentals
• Casual Work Environment

Our customer service positions are a critical part that keeps Alaska Gear Company up and running. If you are a hardworking, value quality customer service, and are a detail-oriented individual, please submit an application online for consideration!

Important Information:

All applications MUST be submitted online, and only complete applications will be considered! Hard copy, emailed, or telephonic applications will not be accepted.

Check out our website, YouTube, and social media to see all we have going on!

EEO STATEMENT

Alaska Gear Company is an equal opportunity employer and complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, please call 1-907-331-0381.

About Alaska Gear Company

At Alaska Gear Company, we work hard to play hard! Building high quality aviation products and outdoor gear for adventure beyond roads and runways! Our mission is together, we build a worldwide Alaska-based outdoor equipment company. We’re a growing team of casual people who love aviation, outdoor activities and mostly Alaska! We strive to provide strong and safe products to bush pilots and outdoor enthusiasts who are pursuing adventure in the backcountry. Whether a bush pilot, hunter, researcher, or guide, we deliver solutions to ensure our customers have all the essentials to endure their outdoor adventure. With locations in Palmer, Fairbanks, and Anchorage Alaska we continue to grow and are looking for qualified, hard working individuals to come be part of out team!