Branch Manager

Come work for Alaska Geographic, the official nonprofit education and fundraising partner to Alaska’s National Parks, National Wildlife Refuges, National Forests, and BLM Conservation Lands, creating and delivering exceptional education programs and products through our collaboration with public lands agencies.

Our 30 stores in visitor centers across Alaska are education gateways to Alaska’s parks, forests, and refuges. We offer the best books, trail guides, maps, and unique local gifts to enhance and extend the visitor experience. Revenue from our store sales is returned to the public lands to support education programs, stewardship projects, and youth programs.

JOB TITLE: Branch Manager

SEASONAL POSITION: April – September

BRIEF DESCRIPTION: The Branch Manager is responsible for the daily operations at the Wrangell - St. Elias National Park and Preserve Park Store, located in Copper Center, AK, along with the satellite stores located in Slana, and Kennecott. They ensure the efficient running of their branch, achievement of sales goals, maintain staffing levels and stay within staffing budget, and are a positive representative of Alaska Geographic and its Partners. The Branch Manager reports to the Regional Operations Manager.

ESSENTIAL FUNCTIONS:

• Achieve or surpass branch gross sales goals as specified by Alaska Geographic (AK Geo) by actively engaging with customers with every sale.
• Build and maintain a positive working relationship with key Alaska Geographic Partners (National Park Service, Forest Service, Fish and Wildlife Service, and Bureau of Land Management). Partners are considered our customers and should be treated with the utmost professionalism.
• Provide exceptional customer service internally (other AK Geo staff) and externally (Partners and Visitor Center customers).
• Manage AK Geo branch staff. This includes balancing staffing hours and preventing overtime, training/ensuring staff follow appropriate processes and procedures, mentoring front-line staff to promote the "Giving at the register" program comfortably, and maintaining a high level of customer service with every transaction.
• Monitor product inventory including: working closely with the Regional Operations Manager to ensure product, and all marketing collateral including signage, stays within acceptable levels, received/transferred paperwork is documented, low-profit products are put on clearance as appropriate, sales are processed correctly in POS systems, and products are merchandised to make the most out of the sales floor space available.
• Follow cash handling and processing procedures, including bank deposits and providing end-of-month daily income journals to accounting.
• Recruit, train, and retain effective AK Geo employees, focusing on building the next generation of leaders who will become Branch Managers in the future.
• Organize and track inventory for any/all storage areas dedicated to sales products.
• Maintain professional, customer-oriented, and communication with Partner staff; answering questions or escalating concerns to the Regional Operations Manager as appropriate.
• Lead and coordinate inventory accounting, following accounting best practices at the end of the season or as needed by the Regional Operations Manager.
• Alaska Geographic employees must follow HR policies, guidelines, and procedures as stated in the Employee Manual and Retail Training Manual.
• Other duties as assigned.

REQUIRED EXPERIENCE, LICENSES, CERTIFICATIONS, ABILITIES, OR KNOWLEDGE:

• Proactively problem solve quickly and implement solutions.
• Minimum of three years experience in retail. Management experience preferred.
• Working knowledge of computers, including Word, Excel, and digital POS systems (Square preferred).
• Ability to communicate clearly, both verbal/written. Retain and accurately pass on information to employees and customers.
• Manage teams independently while following appropriate procedures.
• Multitask and prioritize multiple initiatives.
• Calculate sales goals by month, week, and day, inspiring employees to achieve those goals.
• Valid driver’s license and access to a privately owned vehicle urged. Must be able to independently travel to all facilities under the Branch Manager’s responsibilities.
• Ability to lift boxes weighing up to 15 pounds to a shelf height of 5 feet.

MINIMUM EDUCATIONAL REQUIREMENTS:

• High School Degree or equivalent required.
• College degree in business is desirable.

For more information about Alaska Geographic, visit our website at akgeo.org.

This job description does not list all the duties of the job. You may be asked to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. Management has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. Alaska Geographic is an equal opportunity employer.

Job Types: Full-time, Temporary

Pay: $22.00 - $25.50 per hour

Expected hours: No more than 40 per week

Benefits:

• Employee discount
• Paid time off

Shift:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Copper Center, AK: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $26