What are the responsibilities and job description for the Customer Service Representative position at Alaska Marine Lines?
Alaska Marine Lines is looking for an energetic and motivated individual to join our Customer Service department! Our business continues to grow, and we are seeking a Customer Service Representative to fill our Billing role.
Are you a great multitasker? Do you enjoy helping others? If so, we want to hear from you! Essential Duties and Responsibilities include the following.
Other duties may be assigned :
- Review and process bills of landing for complete information and determine commodities for rating.
- Rate shipments by applying company tariff and contract rates using company computer programs.
- Answer a variety of internal or external customer information requests by phone, e-mail, fax or in person regarding rates and billing.
- Occasionally physically verify cargo information or obtain cargo measurements.
- Occasionally collect and scan bills of ladings.
- Collect payment from customers as needed.
- Employ training received on AML’s Customer Experience Initiative.
- Follow established processes & adjust to changing processes as the company strives for continuous improvements.
- Carry out all duties with a strong commitment to excellent customer service. Qualifications :
- Ability to meet a flexible work schedule based on the needs of the company.
- Ability and willingness to work overtime as required.
- Ability to plan, organize and prioritize work to meet schedules / deadlines.
- Regular attendance and timeliness are essential functions of this position.
Daily physical presence is required, hybrid work schedule may be considered once fully trained and based on job requirements.
Ability to learn in-house software.
