ANMC Provider Onboarding Specialist

The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.

ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state.

Our vision: Alaska Native people are the healthiest people in the world.

ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:

• Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.
• Cost-Share Dental and Vision Insurances.
• Discounted Pet Insurance.
• Retirement Contributions with Pre-Tax or Roth options into a 403(b).
• Retirement Match and Discretionary. ANTHC matches up to 5%, with a 3% discretionary contribution after one year of employment into a 401(a).
• Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.
• Twelve Paid Holidays.
• Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment.
• Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.
• Flexible Spending Accounts for Healthcare and Dependent Care.
• Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.
• On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.
• Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.
• Tuition Discounts for you and your eligible dependents at Alaska Pacific University.
• On-Site Training Courses and Professional Development Opportunities.
• License and certification reimbursements and occupational insurance for medical staff.
• Gym Access to Alaska Pacific University includes a salt water pool, rock climbing, workout gym, and steep discounts for outdoor equipment rentals.
• Emergency Travel Assistance
• Education Assistance or Education leave eligibility.
• Discount program for travel, gym memberships, amusement parks, and more.
  
  

Visit us online at www.anthc.org or contact Recruitment directly at HRRecruiting@anthc.org.

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

Summary

Under general direction from the Manager of Credentialing, the Provider Onboarding Specialist support all credentialed and privileged providers, works closely with the Service Center Medical Directors and Medical Staff Office Director to ensure successful completion of all on-boarding AND Off-boarding requirements for Alaska Native Medical Center (ANMC) providers.

Responsibilities

• Establishes and maintain processes for onboarding/off-boarding in collaboration with all ANMC departments.
• Coordinates with Medical Staff Office to establish policies and procedures for provider onboarding/ off-boarding.
• Creates and maintain a tracking system for all onboarding/off-boarding processes.
• Ensures necessary processes are completed before a new provide begins or ends employment at ANMC, in collaboration with appropriate all departments.
• Serves as the primary contact between ANMC and incoming providers from point of hire through first week of work on the floor or in the clinic.
• Serves as subject matter expert and problem solver, by creating innovating onboarding/off-boarding solutions for multiple customer groups and changing business needs.
• Assists providers with scheduling of all required appointments for onboarding and training.
• Assist all ANMC departments with up-to-date information from new providers and supports new providers in meeting required deadlines for onboarding.
• Acts as a resource for providers and their families with travel and housing arrangements for relocation to Alaska.
• Provides continual process improvement evaluation of onboarding and off-boarding.
• Ensures efficient and positive experience for all incoming/outgoing providers.
• Maintains consistent communication with the Service Center Medical Directors and Medical Staff Office Director.
• Other activities as directed in support of efficient operation of the onboarding and off-boarding experience for providers.
• Performs other duties as assigned.
  
  

Other Information

KNOWLEDGE, SKILLS, ABILITIES:

• Knowledge of applicable Federal, State, and Tribal law, regulations, rules, policies and processes. Including substantial knowledge of relevant specialized fields such as Federal Indian law and self-determination/self-governance, health law, and employment law.
• Knowledge of Alaska Tribal Health System, ANTHC, and Alaska Native culture(s) and politics.
• Exceptional communication and organizational skills.
• Superior attention to detail.
• Ability to prioritize in a fast-paced environment.
• Strong analytical and critical thinking skills.
• Excellent customer service skills.
• Skill in developing and implementing infrastructure and operational plans.
• Skill in assessing and prioritizing multiple tasks, projects and demands.
• Skill in establishing and maintaining effective working relations with co-workers.
• Skill in operating a personal computer utilizing a variety of software applications.
• Ability to be self-motivated, confident, energetic and creative.
• MINIMUM EDUCATION QUALIFICATION:
• An Associate’s degree in business, healthcare administration, healthcare education, or related field with at least four years of experience in customer services, Alaska Native Tribal Health, coordinator/HR/Concierge, project management, or office management. Progressively responsible professional work-related experience, education, or training may be substituted on a year-for-year basis for college education.
  
  

Minimum Experience Qualification

• Non-supervisory - Four (4) years professional work experience in health care system, health related program development, program coordination, program implementation and evaluation. An equivalent combination of relevant education and/or training may be substituted for experience.
  
  

MINIMUM CERTIFICATION QUALIFICATION: N/A

Preferred Education Qualification

• Bachelor’s degree in business, healthcare administration, healthcare education, or related field.
  
  

Preferred Experience Qualification

• Experience in the Alaska Tribal Health System and in customer service.
  
  

PREFERRED CERTIFICATION QUALIFICATION: N/A

Additional Requirements

• May be required to work outside the traditional work schedule.
• May be called out to work off-shift in emergency situations.