What are the responsibilities and job description for the Emergency Department Medical Clerk position at Alaska Native Tribal Health Consortium (ANTHC)?
The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.
ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state.
Our vision: Alaska Native people are the healthiest people in the world.
ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:
Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.
Summary
Under general supervision, collaborates with the Emergency / Fast Track Team members to coordinate all aspects of emergency care.
Responsibilities
Coordinates communication within the Emergency Department (ED) via processing records and paging staff as needed. Also coordinates functions with diagnostic departments to assure patients are transported and returned from testing in a timely manner. Assures proper providers are available to receive EMS radio calls. Exhibits good customer service when communicating by phone and in person.
Provides registration service for patients admitted via ambulance. Responds to trauma and other codes to quickly obtain patient information so orders can be implemented in a timely manner. Also prepare and implement John / Jane Doe and Trauma records.
Directs the flow of families, providers, and other staff in the ED / Fast Track areas to assure the staff and families are directed to the proper patient in an ever changing environment where patients may be moved repeatedly throughout a few hour stay.
Maintains order in the nurses’ station. Assures records get to the correct provider, nurse, or other staff and are properly returned for the next user.
Copies records and reconciles all visits to assure proper charges have been submitted.
Prioritizes requests in a calm and professional behavior in a fast paced and stressful environment.
Answers and transfers phone calls and completes daily and monthly reports. Greets and assists patients and clients. Schedules appointments and consults. Assembles admission paperwork. Prepares and maintains patient charts; reverses and returns to medical records upon discharge.
Provides appropriate MAR’s for admitting, discharge, and transfers. Assists with Code Blue orders. Assists with grief support by requesting clergy and funeral home services. Updates unit census board as requested by the charge nurse.
Provides routine support for ED / Fast Track through scheduling, reception, records maintenance, coordination with other hospital departments, and general assistance. Coordinates patient transfers and room assignments. Admits patients and assists them in completing necessary paperwork. Registers patients on electronic databases.
Maintains forms and basic information on patient charts and electronic databases and creates charts for new patients. Scans and enters doctors’ orders. Enters patient care data for billing to outside providers. Orders charts, labs, and medical supplies and materials.
Performs clerical duties including mail delivery, faxing, copying, and scanning. Produces and distributes department mailings. Assembles reports and informational or paperwork packets. Orders and restocks office and medical supplies. Trains medical support staff.
May be asked to observe patients experiencing suicidal ideation, behavioral health issues, or other safety concerns to ensure safety and stability. Recognizes abnormal behavior or changes in behavior and notifies primary Registered Nurse. Records and reports all information within scope of knowledge.
Monitors the entire department for opportunities to improve safety and / or patient care. Actively contributes to process improvement activities.
Performs other duties as assigned.
Other Information
KNOWLEDGE and SKILLS
A high school diploma or GED equivalent.
Minimum Experience Qualification
Non-supervisory – Two (2) years of administrative/clerical experience. An equivalent combination of relevant education and/or training may be substituted for experience.
AND
Supervisory – None
MINIMUM CERTIFICATION QUALIFICATION
Current Basic Life Support (BLS) card required.
Preferred Experience Qualification
Previous work experience in a hospital setting is preferred.
Additional Requirements
Must complete Crisis Prevention Intervention (CPI) training and Suicide Observation training within sixty (60) days in position.
ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state.
Our vision: Alaska Native people are the healthiest people in the world.
ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:
- Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.
- Cost-Share Dental and Vision Insurances
- Discounted Pet Insurance
- Retirement Contributions with Pre-Tax or Roth options into a 403(b).
- Retirement Match and Discretionary. ANTHC matches up to 5%, with a 3% discretionary contribution after one year of employment into a 401(a).
- Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.
- Twelve Paid Holidays
- Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment
- Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.
- Flexible Spending Accounts for Healthcare and Dependent Care.
- Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.
- On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.
- Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.
- Tuition Discounts for you and your eligible dependents at Alaska Pacific University.
- On-Site Training Courses and Professional Development Opportunities.
- License and certification reimbursements and occupational insurance for medical staff.
- Gym Access to Alaska Pacific University includes a salt water pool, rock climbing, workout gym, and steep discounts for outdoor equipment rentals.
- Emergency Travel Assistance
- Education Assistance or Education leave eligibility
- Discount program for travel, gym memberships, amusement parks, and more.
Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.
Summary
Under general supervision, collaborates with the Emergency / Fast Track Team members to coordinate all aspects of emergency care.
Responsibilities
Coordinates communication within the Emergency Department (ED) via processing records and paging staff as needed. Also coordinates functions with diagnostic departments to assure patients are transported and returned from testing in a timely manner. Assures proper providers are available to receive EMS radio calls. Exhibits good customer service when communicating by phone and in person.
Provides registration service for patients admitted via ambulance. Responds to trauma and other codes to quickly obtain patient information so orders can be implemented in a timely manner. Also prepare and implement John / Jane Doe and Trauma records.
Directs the flow of families, providers, and other staff in the ED / Fast Track areas to assure the staff and families are directed to the proper patient in an ever changing environment where patients may be moved repeatedly throughout a few hour stay.
Maintains order in the nurses’ station. Assures records get to the correct provider, nurse, or other staff and are properly returned for the next user.
Copies records and reconciles all visits to assure proper charges have been submitted.
Prioritizes requests in a calm and professional behavior in a fast paced and stressful environment.
Answers and transfers phone calls and completes daily and monthly reports. Greets and assists patients and clients. Schedules appointments and consults. Assembles admission paperwork. Prepares and maintains patient charts; reverses and returns to medical records upon discharge.
Provides appropriate MAR’s for admitting, discharge, and transfers. Assists with Code Blue orders. Assists with grief support by requesting clergy and funeral home services. Updates unit census board as requested by the charge nurse.
Provides routine support for ED / Fast Track through scheduling, reception, records maintenance, coordination with other hospital departments, and general assistance. Coordinates patient transfers and room assignments. Admits patients and assists them in completing necessary paperwork. Registers patients on electronic databases.
Maintains forms and basic information on patient charts and electronic databases and creates charts for new patients. Scans and enters doctors’ orders. Enters patient care data for billing to outside providers. Orders charts, labs, and medical supplies and materials.
Performs clerical duties including mail delivery, faxing, copying, and scanning. Produces and distributes department mailings. Assembles reports and informational or paperwork packets. Orders and restocks office and medical supplies. Trains medical support staff.
May be asked to observe patients experiencing suicidal ideation, behavioral health issues, or other safety concerns to ensure safety and stability. Recognizes abnormal behavior or changes in behavior and notifies primary Registered Nurse. Records and reports all information within scope of knowledge.
Monitors the entire department for opportunities to improve safety and / or patient care. Actively contributes to process improvement activities.
Performs other duties as assigned.
Other Information
KNOWLEDGE and SKILLS
- Knowledge of customer service concepts and practice.
- Knowledge of multi-line telephone systems operation.
- Knowledge of privacy laws and regulations.
- Knowledge of basic medical terminology and clinical systems.
- Knowledge of applicable department procedures and practices within ANTHC, ANMC, SCF, and various transportation services.
- Skill in operating a personal computer utilizing a variety of software applications.
- Skill in operating office equipment such as copiers and fax machines.
- Skill in establishing and maintaining cooperative working relationships with others.
A high school diploma or GED equivalent.
Minimum Experience Qualification
Non-supervisory – Two (2) years of administrative/clerical experience. An equivalent combination of relevant education and/or training may be substituted for experience.
AND
Supervisory – None
MINIMUM CERTIFICATION QUALIFICATION
Current Basic Life Support (BLS) card required.
Preferred Experience Qualification
Previous work experience in a hospital setting is preferred.
Additional Requirements
Must complete Crisis Prevention Intervention (CPI) training and Suicide Observation training within sixty (60) days in position.
