Clinical Applications Specialist - EHR Team - Remote Work Schedule

The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.

ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state.

Our vision: Alaska Native people are the healthiest people in the world.

ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:

• Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.

• Cost-Share Dental and Vision Insurances

• Discounted Pet Insurance

• Retirement Contributions with Pre-Tax or Roth options into a 403(b).

• Retirement Match and Discretionary. ANTHC matches up to 5%, with a 3% discretionary contribution after one year of employment into a 401(a).

• Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.

• Eleven Paid Holidays

• Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment

• Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.

• Flexible Spending Accounts for Healthcare and Dependent Care.

• Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.

• On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.

• Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.

• Tuition Discounts for you and your eligible dependents at Alaska Pacific University.

• On-Site Training Courses and Professional Development Opportunities.

• License and certification reimbursements and occupational insurance for medical staff.

• Gym Access to Alaska Pacific University includes a salt water pool, rock climbing, workout gym, and steep discounts for outdoor equipment rentals.

• Emergency Travel Assistance

• Education Assistance or Education leave eligibility

• Discount program for travel, gym memberships, amusement parks, and more.

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

Summary:

Under general direction serves as a member of the Applications and Clinical Informatics team in the implementation and ongoing support of multi-service clinical software applications used in the hospital and clinic for ANMC and statewide shared EHR partners as per established agreements.

Responsibilities:

Provides design, implementation and support for multi-service software packages specifically Cerner EHR solutions as well as others, automating the capture of clinical information and its subsequent retrieval. Addresses integration issues with other software packages and suggests/recommends changes based on previous experience and knowledge.

Periodically reviews system setups with each service/department/clinic within shared EHR for accuracy and completeness. Analyzes and diagnoses problems and implements solutions per departmental/organizational procedure.

Participates in regular ANMC, ANTHC, and ATHS teams, when it is determined the skills and talents of the incumbent as a member of the Applications and Clinical Application team is required. Uses comprehensive knowledge of clinical systems to assist with on campus, as well statewide EHR partners and ATHS regional support and or implementation services as required.

Works with Clinical Informatics staff and clinical users in the efficient use of the software/systems used on the ANMC campus and at ATHS sites as required and requested. Provides training on current software applications as required or requested. Promotes an awareness of the importance of data validity and data security. Assists IT team members and clinicians in data gathering and analysis. Remains current with regulatory changes impacting Clinical applications delivery.

Assists departments/customers with error identification and remediation. Assists in implementation of integrated software systems and provides support on related software modules.

Works with programmers and other HIT departments in testing of software, identifying software problems and requesting enhancements. Logs all incidents and issues into tracking system used in HIT, referring those requiring a higher level of technical support to the appropriate person or team.

May be required to install, configure and update software per established procedures. Works cooperatively with EHR venders in configuration and troubleshooting. Assists with process issue identification and process improvement initiatives. Works directly with software vendor to support application as needed.

Performs other duties as assigned or required.

Other information:

KNOWLEDGE and SKILLS

• Knowledge of adult education techniques. Knowledge of medical terminology.
• Knowledge of clinical and healthcare related software applications (Specific Cerner EHR solution knowledge and experience preferred).
• Skill in problem solving regarding clinical information systems.
• Skill in written and verbal communications.
• Skill in effectively working with multiple internal and external service providers.
• Skill in working with computers and software applications including word processing, and spreadsheets.
Skill in effectively organizing multiple tasks, meeting deadlines and solving problems.

MINIMUM EDUCATION QUALIFICATION

Clinical Applications Specialist:

An Associates degree in Medical Informatics, computer programming, or related field. Progressively responsible professional/exempt work experience may be substituted on a year-for-year basis for college education.

Clinical Applications Specialist III:

A Bachelors degree in Medical Informatics, computer programming, or related field. Progressively responsible professional/exempt work experience may be substituted on a year-for-year basis for college education.

MINIMUM EXPERIENCE QUALIFICATION

Clinical Applications Specialist:

Non-supervisory – Two (2) years’ experience in clinical applications support in the healthcare industry. An equivalent combination of relevant education and/or training may be substituted for experience.

Clinical Applications Specialist III:

Non-supervisory - Five (5) years experience in clinical applications support in the healthcare industry with proven ability to provide implementation and support to clinical users.

ADDITIONAL REQUIREMENTS

According to the needs of the organization, some incumbents in this job class may be required to obtain additional specific technical certifications.

May be required to participate in rotating call schedule to cover the needs of the customer/users 7 days/24 hours as determined by supervisor/customer requirements or requests.