Network Telecommunication Manager - IT Services Operations - AK Based On-Site Work Schedule

Salary: 122,000.00-151,000.00 :USD

The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.

ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state.

Our vision: Alaska Native people are the healthiest people in the world.

ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:

• Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.

• Cost-Share Dental and Vision Insurances

• Discounted Pet Insurance

• Retirement Contributions with Pre-Tax or Roth options into a 403(b).

• Retirement Match and Discretionary. ANTHC matches up to 5%, with a 3% discretionary contribution after one year of employment into a 401(a).

• Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.

• Twelve Paid Holidays

• Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment

• Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.

• Flexible Spending Accounts for Healthcare and Dependent Care.

• Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.

• On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.

• Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.

• Tuition Discounts for you and your eligible dependents at Alaska Pacific University.

• On-Site Training Courses and Professional Development Opportunities.

• License and certification reimbursements and occupational insurance for medical staff.

• Gym Access to Alaska Pacific University includes a salt water pool, rock climbing, workout gym, and steep discounts for outdoor equipment rentals.

• Emergency Travel Assistance

• Education Assistance or Education leave eligibility

• Discount program for travel, gym memberships, amusement parks, and more.

Visit us online at www.anthc.org or contact Recruitment directly at HRRecruiting@anthc.org.

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

Summary:
Under general direction, manages operations of the ANTHC Network/ Telecommunications Department through effective staff management, internal and external resource allocation, and sound fiscal practices; manages subordinates through planning, directing and coordinating the activities required to meet the department’s goals and objectives.

Responsibilities:

Provides leadership, direction and guidance to assigned staff. Develops goals and priorities, and assigns tasks and projects. Designs and directs implementation of network and telecommunications enhancements. Develops staff skills and training plans. Counsels, trains and coaches technical staff. Implements corrective actions and conducts performance evaluations. Reviews and approves status reports prepared by department personnel and directs schedules and plan modifications. Effectively addresses personnel issues in order to promote a productive and healthy work environment. Advises subordinates on department issues and directs department programs to coordinate their resolution.

Manages the finances of the department. Secures funding for the department from contracts, grants, ANTHC, and the IHS Compact. Develops and manages contracts for services and products. Manages department finances within budget and income. Understands current and long-range ANTHC and division plans and formulates department strategies and actions to achieve the goals of ANTHC and the division. Participates on division and ANTHC planning, technical, advisory, and management teams, providing appropriate advice and information. Works with staff from ATHS facilities and other health care partners; participates in statewide planning and implementation of health care IT initiatives. Performs as the subject matter expert for ANTHC and ATHS on uses and management of WAN telecommunications to enhance healthcare and healthcare management. Works with tribal representatives, IHS, AFHCP, ATAC, vendors, contractors, grantors, technical experts, customers, and government representatives for purposes of providing and gathering information, negotiations, and collaboration in support of healthcare uses of telecommunications.

Manages the administration and maintenance of the ANTHC Network and Telecommunications system servers, applications and equipment. Assures system stability, security and maximum uptime. Monitors access to system resources, and tracks connectivity and security problems. Analyzes problems and implements solutions according to department procedures. Performs circuit and network troubleshooting to diagnose system problems; analyzes system functionality; identifies, locates, and resolves complex network problems to ensure minimal disruption of critical applications. Monitors and reviews system log reports and network documentation. Resolves and repairs problems within scope of authority. Monitors ANTHC Network and Telecommunications system environment, utilization and system log reports; resolves connectivity, performance, security, configuration and access problems. Monitors system for operating efficiency, makes corrective adjustments to data management settings, and assures optimum performance and system integrity. Oversees design and implementation of individual solutions and ongoing maintenance and management of the network and connectivity to related applications.

Assists remote site managers with network troubleshooting and coordinates communication related to statewide network interface issues. Consults with partners on telecommunication and network issues related to AFHCAN, teleradiology, telepharmacy, health information systems, video conferencing, or other applications. Responds to escalations, tickets, and alerts in a timely manner. Provides resolution information and collaborates with other teams to complete impact analysis where appropriate. Provides detailed solution documentation. Creates and updates network documentation, network diagrams and recommends technologies to support ANTHC’s future technology requirements. Provides availability, capacity and service continuity management for all network and systems components under their support responsibility. Leads the Network and Telecommunications team to ensure compliance with all ITIL (IT infrastructure Library) standardized support and service delivery processes. Provides technical expertise, builds documentation and improves processes to develop ANTHC’s IT Disaster Recovery Plans.

Performs other duties as assigned.

Other information:
KNOWLEDGE and SKILLS

• Knowledge of networked computer system environments and device capabilities.
• Knowledge of Local & Wide Area Network (LAN/WAN) management and configuration principles.
• Knowledge of networks, security guidelines and industry “best practices.”
• Knowledge of T1 & fractional T1 transmission systems.
• Knowledge of private line and frame relay WAN protocols.
• Knowledge of network and systems hardware and software-including but not limited to IP (version 4 and 6), DNS, Cisco switchgear (switches, routers, wireless, and PIX firewall), Knowledge of network hardware and software troubleshooting techniques.
• Knowledge of video conferencing technology.
• Knowledge of the principles and practices of cost accounting and budgeting.
• Knowledge of ITIL (IT infrastructure library).
• Skill in effectively managing and leading staff, and delegating tasks and authority.
  
• Skill in analyzing data and implementing solutions.
• Skill in designing and evaluating of telecommunications and network systems.
• Skill in designing and managing complex projects involving people and technology.
• Skill in solving complex technical problems involving integrated operating systems and hardware platforms.
• Skill in assessing and prioritizing multiple tasks, projects and demands.
  
• Skill in establishing and maintaining cooperative working relationships with other ANTHC employees, members of the Alaska Tribal Health System, telephone companies, vendors, and other organizations.
• Skill in operating a personal computer utilizing a variety of software applications.
• Skill in being a positive, contributing member of a division leadership team.

MINIMUM EDUCATION QUALIFICATION
A Bachelor’s Degree in Computer Science or other related technical field. Progressively responsible professional work-related experience, education, or training may be substituted on a year-for-year basis for college education.

MINIMUM EXPERIENCE QUALIFICATION
Non-supervisory – Five (5) years of computer network installation, management, and maintenance experience. Progressively responsible professional/exempt work-related experience, education, or training may be substituted on a year-for-year basis for college education.
AND
Supervisory - Two (2) years involving employee supervision.

MINIMUM CERTIFICATION QUALIFICATION
Must possess one or more of the following certifications: CCNP (Cisco Certified Network Professional), or CCNA (Cisco Certified Network Associate). Other network and/or industry certifications or experience may be substituted where appropriate.

MINIMUM LICENSURE QUALIFICATION
May require the occasional use of personal vehicle. Valid driver’s license and proof of insurance is required.

Salary : $122,000