What are the responsibilities and job description for the Customer Service Agent- Haines position at Alaska Seaplanes?
Job description
Position: Outstation Customer Service Agent, Full-time and Part-time
Locations: Haines, Alaska
Compensation: Wage will vary based on experience and location, starting at $14 - $17 per hour
At Alaska Seaplanes we know that the right people are key to creating success. Our Customer Service team is responsible for ensuring the highest standard of safety and customer service in the communities we serve.
Are you a person who:
- Takes responsibility for success and has pride in delivering consistent and exceptional customer service?
- Has a high standard of personal presentation?
- Is reliable and punctual?
- Values colleagues and brings a positive, supportive attitude to each day?
If this sounds like you, we’d love to talk to you!
Duties include, but are not limited to:
- Greeting and assisting customers in a prompt, friendly and courteous manner
- Answering general inquiries and providing check-in assistance, ticketing changes and re-booking of itineraries
- Assisting customers with making travel reservations and processing freight.
- Monitoring radio communications with aircraft
- Loading and unloading aircraft
- Practicing safety conscious behaviors in all operational processes and procedures and presenting a professional and positive image of Alaska Seaplanes.
- Some locations require delivery of freight, mail and UPS throughout the day
Schedule: Part-time and full-time positions available - 8-hour shifts vary seasonally, starting as early as 5:00AM or ending as late as 9:00PM.
Benefits and Perks:
- 401k retirement plan with generous company match
- Flight and freight benefits with Alaska Seaplanes, including: $1 space available flights; 50% off confirmed space flights; Buddy passes to share with family and friends; Special Charter rates
- Discounted travel with Alaska Airlines (FT Only)
- Discounts on amazing adventures and gear rentals with our partner Above and Beyond Alaska
- Free or discounted reciprocal benefits with local tour operations
- Opportunity to earn additional compensation through our discretionary bonus program
Required Experience & Skills:
- Must be at least 16 years of age
- Must have a valid license to drive
- Must be able to work in a constantly changing and fast paces operational environment
- Must be able to proficiently use a computer and learn new software programs
- Must be able to communicate clearly and effectively
- Must be able to lift 60lbs safely and routinely
- Must be a United States citizen or provide proof of right to work in the U.S.
- Must possess the ability to fluently read, write, speak and understand English
- Must be able to work the operational schedule
If the Alaska Seaplanes’ Customer Service Agent position sounds like the right fit for you, please forward your resume to our HR office and please specify which location you are applying for. We look forward to meeting you!
Job Types: Part-time, Full-time
Pay: $14.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Ability to commute/relocate:
- Alaska: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Job Types: Full-time, Part-time
Pay: $14.00 - $17.00 per hour
Language:
- English (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Haines, AK 99827 (Preferred)
Work Location: In person
Salary : $14 - $17