Social Services Associate

This position is open to Alaska Residents only.Please check our residency definition to determine if you qualify.The Department of Family and Community Services,Office of Children's Services (OCS) is recruiting for full-time Social Services Associate located in Juneau, Alaska.What You Will Be DoingThis position provides operational and clerical support to the Subsidized Adoption and Guardianship Unit in the Office of Children’s Services State Office in Juneau. This includes obtaining medical records for youth entering and exiting care, entering payment requests for social services programs, maintaining records, and responding to general inquiries from the public and service partners via phone and email.Our Organization, Mission, and CultureThe Office of Children's Services strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully.The Mission of the Office of Children's Services is : Ensuring the safety, permanency and well-being of children by strengthening families, engaging communities, and partnering with Tribes.Everything we do is underpinned by our Core Values .Benefits of Joining Our TeamThis position provides a variety of responsibilities in an energetic, professional office environment. Ideal for anyone with great people and organizational skills, who also have excellent attention to detail.We believe in enhancing the strengths of our staff by promoting training and professional development within the workplace.Full-time benefits of this position include but are not limited to : Insurance Benefits; Retirement Benefits; Paid Leave; and twelve paid holidays per year. Please see the benefits tab on this posting for more information.Working Environment You Can ExpectThis position is located in the heart of downtown Juneau, near many boutique businesses and cafes. The Office of Children's Services Central Office is a fast-paced office that supports OCS staff statewide. You will be interacting regularly with staff and resource families while collecting information and relaying it to the appropriate channels.We Are Seeking a Candidate with the Following Competencies : Interpersonal Skills : Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.Customer / Quality Focus : Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.Adaptability : Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.Computer Skills : Uses computers, software applications, databases, and automated systems to accomplish work.Teamwork : Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.Special NoteA child protective history check will be performed per AS 12.62.160 and / or 13 AAC 68.315 including a background and fingerprint check. The successful candidate may be required to attend multiple training courses normally located in Anchorage.A cover letter is NOT required for this position. Your complete application will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.To view the general description and example of duties for a Social Services Associate, please go to the following link : Social Services Associate DutiesOne year of any combination of postsecondary or vocational education and / or experience in assisting clients, customers, the general public, or other staff in the explanation and application of guidelines, policies, or services.Special Note : Some positions require a valid Alaska driver's license, a background check, and fingerprinting. These requirements will be indicated at the time of recruitment.At time of interview applicant is requested to submit : A copy of academic transcripts (unofficial are acceptable but must include the institution name / URL on documents provided) if required to meet minimum qualifications.A list of three (3) professional references including daytime telephone numbers and email address; at least two (2) of these must be from a current or former supervisor.Please read the below information carefully. This applies to your application submission.NOTE : Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting see resume or CV or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.EDUCATIONTo verify education being used to meet the required minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application. (Unofficial are okay, please ensure that the institution / URL name is listed on the transcripts). Transcripts can be attached at the time of application, provided at the time of interview or if not provided, transcripts will be required prior to appointment.SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATIONEducation completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. Omission of required documentation listed will result in an incomplete application and you will not receive further consideration.WORK EXPERIENCEWhen using work experience not already documented in your application, please provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying.LEGAL EMPLOYMENTThe State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.The State of Alaska does not provide VISA Employer sponsorships.RECRUITMENT SCOPEThis position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.MULTIPLE VACANCIESThis recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.APPLICATION NOTICEYou can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska How to Apply webpage, found here : http : / / doa.alaska.gov / dop / workplace / help / NOTICEQuestions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'governmentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https : / / www.governmentjobs.com / OnlineApplication / User / ResetPassword .EEO STATEMENTThe State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY : Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at : P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCEQuestions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.For applicant password assistance please visit : https : / / www.governmentjobs.com / OnlineApplication / User / ResetPasswordFor specific information in reference to the position please contact the hiring manager at : Name : Jack Eddy, Social Services Program OfficerPhone : (907) 465-3209Email : jack.eddy@alaska.gov#J-18808-Ljbffr