What are the responsibilities and job description for the Retail Website and Shipping Associate position at Albanese Candy?
Description
UNDERSTANDING
The Retail Website Department is the online extension of the Albanese Factory Outlet retail store. The Retail Website and Shipping Associate enjoys providing the World's Best Customer Experience to our customers nationwide. This team member is focused on providing exceptional customer service through all their job responsibilities. They take great pride when handling customer interaction via phone calls and e-mails and attention to detail is must to ensure accuracy when, picking, verifying, and packaging shipments.
SCOPE
This team member supports Retail Website Operations but may also support other departments at the direction of management.
CORE VALUES
Our 5 Core Values are more than just words, they're a way of life. We know that companies with a strong culture & a higher purpose perform better in the long run.
Own It
Hustle and Refuse to Settle
Love People
Act for the Greater Good
Find a way
RESPONSIBILITIES
Access Albanesecandy.com website to manage and process customer orders
Take customer orders to be shipped via phone, e-mail, or in person
Communicate with customers in regard to their orders via phone or email
Ensure all customer paperwork and information is accurately filled out
Provide ACG level Customer Service in any interaction (phone, email, etc)
Maintain knowledge of products and other merchandise
Maintain knowledge of current department policies
Prepare merchandise for purchase
Inventory stock and requisition new stock
Ensure packages are properly labeled to ship
Partner with Shipping Team to coordinate EOD shipments
Responsible for monitoring quality
Ship finished goods in good condition according to ACG standards
Verifies orders, and packing lists to ensure accurate shipments
Comply with all company quality, HACCP, GMP, and Food Safety Standards
Comply with all company safety policies and procedures
Maintain a clean and safe work area
Other duties as assigned.
REQUIREMENTS
Must be able to speak, read and write in English.
Regular and timely attendance
Excellent interpersonal skills - team player
Must be extremely organized
Must be able to multitask
Hard worker who is a self-starter and proactive
Good verbal and written communication skills
Making decisions and problem solving
Must be detailed oriented
Must have basic math skills
Must have basic computer skills
Must be able to lift up-to 25 pounds consistently and 50 pounds on occasion.
Ability to stand for up to 10 hours with applicable break
Although no experience is required- shipping or retail experience is preferred
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