What are the responsibilities and job description for the Front Desk Representative - East Albany Medical Center position at Albany Area Primary Health Care?
JOB SUMMARY
This position is responsible for the timely patient flow of the clinic in a pleasant, professional manner. This individual is responsible for sign-in of patient, accurate registration, and appropriate wait time before patient receives services. Requires awareness of customer service expectations, desire to deal with the public and good communication skills.
DUTIES AND RESPONSIBILITIES
- Completes sign-in of patients documenting arrival time, updating patient demographics and insurance carrier, printing encounter and checking in patient on EMR.
- Gathers data for patient registration, obtains consent for treatment, collects and scans insurance and identification cards and uploads to the appropriate patients EHR.
- Verifies coverage and eligibility on new patients by calling third party payors.
- Communicates with patient about correct co-pays and deductibles with expectation of payment at the time of service.
- Verifies enrollment eligibility and obtains PCP authorization as needed on Georgia Better Health Care, Peach State, and Wellcare members.
- Knowledgeable of SFS process and able to explain and assists clients with application process.
- Updates sliding fee scale applications and/or assists patient in completion of new application and documents in off-bill comments.
- Processes cancellation and no-show according to protocols.
- Answers incoming calls for adding or canceling appointments to provider schedules. Verifies phone number, date of birth and insurance information.
- Verifies and reviews next day provider schedules for errors in scheduling.
- Follows walk-in policy and procedure.
- Prepares provider monthly manual productivity reports indicating encounters, cancellations and no-shows.
- Assists patients with requests for their medical records following release of medical record policy and procedure.
- Performs other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
Knowledge of medical office procedures. Skill in operating a computer and photocopy machine. Skill in answering the telephone in a pleasant and helpful manner. Ability to work under pressure and still maintain accuracy. Ability to establish and maintain effective working relationships with patients, employees, and the public. Knowledge of commercial, Medicare, and Medicaid insurance procedures.
EDUCATION AND EXPERIENCE
- High school diploma or GED.
- One year work experience, preferably in a medical office setting.
- Training specific in medical terminology, insurance requirements, customer service highly desirable.
TYPICAL PHYSICAL DEMANDS
Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful.
TYPICAL WORKING CONDITIONS
Work is performed in an office environment. Interaction with others is constant and interruptive. Contact involves dealing with sick people. Occasional evening or weekend work.
JOB RELATIONSHIPS
Supervised by: Business Manager & Operations Manager
Employees Supervised: None
