What are the responsibilities and job description for the Patient Service Center Representative-Leesburg, GA position at Albany Area Primary Health Care?
JOB SUMMARY
Responsible for the efficient operation of the patient service center ensuring that all calls are handled in a timely manner. Reports to the PSC Manager. Additional responsibilities include some typing, sorting mail, postage, and routing requests for supplies to Administration.
DUTIES AND RESPONSIBILITIES
- Transfer phones to/from the answering service in the a.m. and p.m.
- Notifies answering service of any changes on the daily “call” schedule for physicians.
- Responds to emergency calls according to established procedures.
- Answers all calls by the second ring and directs them to the appropriate department.
- Communicates general clinic information to the public by phone.
- Schedules appointments by obtaining thorough patient information (i.e. chief complaint, symptoms, reason for appointment) including recent specialist and ER visits.
- Maintain provider templates scheduling out in time and also new providers
- Maintains office equipment which includes but not limited to: postage equipment, copy machine, telephone system, fax equipment, etc.
- Updates in-house telephone directory and maintains accurate listing based on changes.
- Balances provider schedule for efficient patient flow.
- Lock up after hours and open in the mornings.
- Call patients as directed by manager for appointment reminders.
- Receives and updates schedule changes per provider schedule.
- Understands HIPAA requirement and conducts clinical business processes that ensures patient privacy as a priority.
- Open/maintains scheduling template in eCW.
- Assist with lost to follow-up and cancellation recall lists to get patients back into care.
- Other duties as assigned.
EDUCATION, EXPERIENCE, AND SKILLS
- High school graduate.
- Prior training in customer service and public relations highly desirable.
- One year experience as a switchboard operator with a system having at least 20 incoming lines in a similar work environment.
- Ability to work under stress and an emphasis on excellent telephone communication skills.
