What are the responsibilities and job description for the Business Development Personnel position at Albany Chrysler Dodge Jeep Ram Hyundai?
Appointment Scheduler-Auto Dealership
As our new BDC Agent you will be the voice and face of our dealership. So we need someone with a winning attitude, excellent phone and customer service skills and a professional appearance ready to work in this fast paced, customer driven environment. While we prefer someone with experience, candidates with great potential will also be considered. To be a success in this position you will need to be reliable, professional, likable and ready to make a move toward a long-term career and not just another job! Our dealership is a family, and we treat each employee as such.
Job Responsibilities
- Field Inbound service calls and generate service appointments with customers that contact our dealership via the Internet or Phone.
- Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
- Constantly looks for opportunities to improve dealership performance.
- Utilize management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
- Complete quotes; return email/voicemails, as well as other administrative functions.
Compensation
To be determined based on experience and knowledge.
Benefits
Benefits include medical, vision and dental, 401K retirement savings plan, vacation time, holiday and company paid training. We are an equal opportunity employer, with a strict policy forbidding discrimination on the basis of race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws. Our goal is to hire, train, and compensate team members on the basis of personal and professional competence.
Experience
High School diploma or GED; 6 months to 1 year Customer Service experience preferred; basic knowledge of phone systems. Candidates with an equivalent combination of education and experience will also be considered.