What are the responsibilities and job description for the Front Desk Agent position at Albany Marriott Hotel?
The Front Desk Agent is responsible for providing the highest level of service possible to guests; in an efficient, courteous and professional manner during check in, throughout their stay and at check out. Must be able to follow the Marriott standards of hospitality and adhere to guidelines and procedures.
Duties & Functions:
- Approach all encounters with guests and employees in a friendly, service oriented manner.
- Maintain a friendly demeanor at all times.
- Greet and welcome all guests approaching the Front Desk.
- Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
- Answer inquiries from guests regarding restaurants, transportation and entertainment in the local area.
- Be aware of all rates, packages, special promotions and groups.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Follow all cash handling and credit policies. Must be able to balance and prepare paperwork for closing of shift according to hotel standards.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
- Ability to stand during entire shift.
- Must be reliable and have the flexibility to work week days, weekends, and holidays.
Skills:
- Experience as a Front Desk Agent or in a similar role, preferably in the hospitality industry.
- Good problem-solving skills
- Strong customer service skills
- Strong written and verbal communication skills
Job Types: Full-time, Part-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Experience:
- Hotel: 1 year (Preferred)
- Front Desk: 1 year (Required)
Work Location: In person
Salary : $17
