Demo

Patient Access Sr Assoc

Albany Med
Albany, NY Full Time
POSTED ON 4/25/2025
AVAILABLE BEFORE 5/18/2025

Department / Unit : Registration

Work Shift :

Day (United States of America)

Salary Range :

41,136.28 - $57,590.79

The Patient Access Senior Associate has skill set encompassing strong working knowledge of County, State and Federal Healthcare Insurance Programs. Troubleshooting complex insurance issues including immigrant status and problematic coordination of benefit issues. The Senior Associate will work closely with our Vendor Partner referring appropriate encounters for evaluation of Medicaid and / or Disability coverage.

The Senior Associate is also responsible for providing estimates to patients inquiring about out of pocket costs as well as bedside collection of inpatient and observation patient financial responsibility.

Experience :

  • 3 - 5 years of experience in healthcare setting with knowledge of County, State and Federal Assistance Programs.
  • Working knowledge of third-party payer regulations; healthcare financial counseling and Hospital or Physician office experience
  • Demonstrated experience with empathetic approach to working with seriously ill, disabled and patients experiencing trauma

Skills, Knowledge & Abilities :

  • Proven customer service skill with ability to exceed expectations with sensitive patient interactions
  • Ability to multi-task in stressful and high patient volume unit ; must be able to manage pressure of very tight timeframes to execute task
  • Ability to learn in classroom setting; utilizing resources
  • Ability to remain composed under pressure
  • Ability to review information and draw appropriate conclusion
  • Good judgement and ability to be resourceful to problem solve; escalate issues as needed
  • Team minded worth ethic
  • Demonstrated ability interpret patient's insurance benefits and apply the applicable contractual obligations
  • Critical thinking ability regarding issues with financially securing payment
  • Ability to discuss sensitive concepts with patients regarding financial obligations
  • Ability to understand complex billing processes
  • Medical Terminology
  • Thank you for your interest in Albany Medical Center!

    Albany Medical is an equal opportunity employer.

    This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that :

    Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

    Salary : $41,136 - $57,591

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