What are the responsibilities and job description for the EPIC Principal Trainer position at Albany Medical Center?
Department/Unit:
Patient Billing Service
Work Shift:
Day (United States of America)
Salary Range:
$71,612.39 - $110,999.20
Principal trainers work with the training managers, analysts, and operational leadership to develop and maintain the training program for the roles in their application (CADENCE/PRELUDE) within the Epic healthcare record platform, via the AMHS Revenue Cycle Academy Training Program for hospital and practice employees across all campus sites within Albany Med Health System. Duties encompass developing training curriculum, maintaining training system environment, and development and updating library of resources. Direct instruction to end users to manage training tickets individually or in group settings is required, to provide technical support and workflow education to AMHS staff. Epic Principal trainers are responsible for implementing system maintenance and upgrades, testing, and troubleshooting issues as needed. Principal trainers are responsible for the onboarding and development of training coordinators in the credentialing process. This role’s primary goal is to ensure that employees have the skills that they need to optimize system utilization: working closely with Training staff, Epic, and Operations to ensure the delivery of high quality end-user training. You will be responsible for the development of curriculum and materials that will support the successful education of staff across the health system.The CADENCE/PRELUDE applications are used for all access services functions including: registration, scheduling, referral management, call documentation, check in, admission, authorization, financial assistance, estimates, and document management needs across hospital and practice sites.
Primary Job Responsibilities:
- Designs, develops, and maintains instructional materials.
- Building and testing of training environments, providing support, and troubleshooting issues.
- LMS (Healthstream) curriculum development and maintenance.
- Job Aid design and development.
- Learning Home resource library maintenance and updates.
- Quarterly system upgrade education- design and delivery.
- Presentation to leadership on system functionality in workflow design, development of supporting training materials for end users based on operational decisions made.
- Prompt response to security access requests requiring training review, and end user training tickets (with 1:1 instruction when required)
- Collaboration with clinical PTs where workflows cross applications, training of clinical end users in CADENCE/PRELUDE functionality as necessary.
- Training and credentialing additional classroom trainers as needed.
Thank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Salary : $71,612 - $110,999
