What are the responsibilities and job description for the Phone Operator/Customer Service position at Albany Urology Clinic?
Overview:
We are seeking a detail-oriented Phone Operator to join our team. The ideal candidate will have excellent phone etiquette and communication skills to assist in managing heavy amount of incoming calls and providing administrative support.
Responsibilities:
- Answer and manage incoming calls in a professional manner
- Transfer calls to appropriate departments or individuals
- Perform data entry tasks accurately and efficiently
- Communicate effectively with callers to gather necessary information
- Operate and manage phone systems and other office equipment
- Assist with dispatching duties as needed
Experience:
- Proven experience in a phone operator or similar role
- Proficiency in data entry and typing
- Excellent communication skills, both verbal and written
- Familiarity with administrative and clerical procedures
- Ability to handle high call volumes efficiently
- Bilingual or multilingual capabilities are a plus
If you are looking to join a dynamic team and have the required skills, we encourage you to apply for this exciting Phone Operator position.
Job Type: Full-time
Benefits:
- 401(k)
- Health insurance
- Paid time off
Physical Setting:
- Medical office
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person