What are the responsibilities and job description for the Customer Service Agent position at Albemarle?
Customer Service Team, this position focuses on customer care skills while interacting with location management to respond to customer calls. This individual is expected to have an existing skill set in place, to self-pace, prioritize and troubleshoot while performing specific functions according to standardized procedures. The majority of calls will be inbound, although some follow up will be outbound. In addition to direct support to customers, this position may also provide as-needed support in other areas.
The right candidate will be meticulous, friendly, empathetic, detail-oriented, well organized, and able to adapt easily within a dynamic and demanding environment.
Manage incoming customer calls
Research account details
Open, track and resolve requests using internal systems
Handle telephone inquiries
Listen to customers, address issues and respond appropriately
Communicate with Sales and Service representatives in the field
Build relationships with customers - both internal and external
Qualifications
Minimum 1-2 years’ experience in a demanding Office / Customer Service Environment with all applicable skills in place.
Minimum Keyboard speed of 45 WPM
Mastery of Multi-Line Phones & all types of Office Equipment
Solid working knowledge of MS Outlook / Word / Excel
Familiarity with protocols and documentation
Ethical, Perceptive, Confident, Affable, Teachable, Meticulous
High School Diploma or GED equivalent
Albemarle is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
The right candidate will be meticulous, friendly, empathetic, detail-oriented, well organized, and able to adapt easily within a dynamic and demanding environment.
Manage incoming customer calls
Research account details
Open, track and resolve requests using internal systems
Handle telephone inquiries
Listen to customers, address issues and respond appropriately
Communicate with Sales and Service representatives in the field
Build relationships with customers - both internal and external
Qualifications
Minimum 1-2 years’ experience in a demanding Office / Customer Service Environment with all applicable skills in place.
Minimum Keyboard speed of 45 WPM
Mastery of Multi-Line Phones & all types of Office Equipment
Solid working knowledge of MS Outlook / Word / Excel
Familiarity with protocols and documentation
Ethical, Perceptive, Confident, Affable, Teachable, Meticulous
High School Diploma or GED equivalent
Albemarle is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
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Salary : $15 - $20
