Hotel Night Audit

ALBERT HOTEL is hiring for a NIGHT AUDITOR

Albert Hotel is located on a three-acre site from 242 to 248 East Main Street, Fredericksburg, TX. The hotel itself is tucked away from Main Street located behind the original historic buildings, creating a peaceful escape offering quiet sophistication just off bustling Main Street. The hotel has 110 guest rooms, including bunkrooms, suites, and a private house, and each room will have tailored amenities, custom-designed furniture, and little extras to make guests feel at home. The property has three restaurants, one bar, a private dining room, and will offer in-room dining. Guests can enjoy the inviting outdoor lagoon-style pool, a fitness center, and a 2,000 sq. foot full-service spa. The property is ideal for hosting events, with a 3,600 square-foot event space and a 1,200 square-foot mezzanine deck and event lawn.

JOB OVERVIEW

A Night Auditor is responsible for making our guests feel welcome and setting the tone for their experience. This
role is responsible for checking in guests, handling overnight requests, end-of-day bookkeeping, auditing and
account reconciliation. Night Auditors will produce reports, complete end-of-day tasks, and set morning teams up
for success. The person in this role must possess good communication skills and have the ability to resolve conflict
and maintain a thorough understanding of company policies.

What you'll do:

• Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction
• Support all aspects of the guest experience
• Organize pre-stay communications and planning, working closely with internal departments to create seamless experiences for guests
• Check guests in and out for their stay in a confident, professional, and personalized manner
• Take hotel reservations accurately and efficiently; have a comprehensive knowledge of hotel availability and current rates and/or special events
• Ensure immediate response is given to any and all guest comments and concerns and assist in implementing corrective measures when necessary
• Open, secure, and balance out shift banks to include the verification of all cash, credit card, and room charge transactions during all shifts
• Audit and correct all guest charges and postings for the day
• Reconcile daily sales activity and close accounts in preparation for the next day
• Prepare and distribute daily reports
• Maintain accuracy with all accounting and billing procedures
• Ensure all calls are answered in a courteous, professional, and efficient manner; maintain an accurate log of calls and ensure completion of all items
• Possess fluent knowledge of local restaurants, special events, city attractions, amenities, and directions
• Ensure open lines of communication with all departments and upper management at all times to ensure all hotel needs are met
• Collaborate with the operations leadership team to establish department goals and metrics
• Maintain a high level of cleanliness and safety in the work area
• Maintain an increased awareness of safety issues throughout the property
• Assist in supervising overnight team members as applicable

Who you are:

• You have a High school diploma or general education degree (GED).
• You have 6 months of related experience in the hospitality or service industry preferred.
• You are available to work overnight shifts.
• You believe in hospitality, deeply and passionately.
• You are proficient with administrative duties and have strong computer skills.
• You have the ability to pick up on software programs quickly.
• You know how important relationships are and you find joy in growing and maintaining new ones.
• You use your time wisely and are an expert in prioritizing and multi-tasking.
• You're thorough, have excellent communication, and pay close attention to detail.
• You're patient and able to remain calm in stressful situations.
• You have a strong work ethic and can work both autonomously and with a team.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks of paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels local partnerships

ABOUT NEW WATERLOO

New Waterloo is an independent hospitality development management company. We make places that create positive impact within the communities in which we live, work, play, and call home. Our brands include: South Congress Hotel, El Rey Court, La Condesa, Sway, Cafe No Se, Manana, Maie Day, Otoko, Watertrade, Il Brutto, Butler Pitch & Putt, Waymores Guest House & Casual Club, and Albert Hotel.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status."