Member Service Facility Support

*Applicants must be 18 years of age or older and able to pass a background check.

Shift times can vary between 3pm - 7pm Monday - Friday, 8am -5pm Saturday, 12pm - 5pm Sundays

Job Description
Position Title: Member Service Facility Support (MSFS)
Reports To: Member Services Director
Position Summary:
Member Service Facility Support (MSFS) is a key part of our Member Service team, working alongside front desk staff to provide outstanding customer service and ensure the YMCA remains a clean, safe, and welcoming environment for members and guests. The MSFS plays a hands-on role in supporting the operations of the facility during evenings and weekends, addressing member needs, maintaining a safe environment, and completing light facility cleaning tasks.

• Key Responsibilities:

Customer Service & Facility Support:

• Collaborate with the Member Service team to deliver exceptional customer service.
• Provide tours of the facility to potential members, showcasing its features and benefits.

• Walk through the building regularly to ensure member safety and satisfaction.

Facility Maintenance:

• Perform light janitorial tasks such as refilling supplies, cleaning spills, and tidying common areas.

• Monitor and ensure the cleanliness and upkeep of the facility, addressing any issues promptly.

Event Support:

• Setup and teardown of bounce houses and other equipment for events or programs (must be able to lift 75 lbs).

• Birthday Party Support - prep party area, go over rules with participants, clean up afterwards

Safety & Compliance:

• Act as an additional set of eyes and ears for member safety, addressing any concerns and reporting issues to the appropriate team members.

General Duties:

• Complete additional tasks as assigned by the Member Service Director to support the smooth operation of the YMCA.

Qualifications:

• High school diploma or equivalent preferred.

• Strong customer service and communication skills.

• Ability to work independently and as part of a team.

• Physical ability to lift up to 75 lbs and perform cleaning tasks.

• Availability to work evenings and weekends.

Key Competencies:

• Customer-Focused: Demonstrates a commitment to meeting the needs of members and guests.

• Attention to Detail: Ensures a clean and safe facility by addressing maintenance and cleaning needs promptly.

• Teamwork: Works effectively with Member Service staff to create a positive environment.

• Dependability: Shows up on time, ready to work, and completes tasks efficiently.

Work Environment & Physical Demands:

• Must be able to lift, move, and set up equipment weighing up to 75 lbs.

• Requires standing, walking, and frequent physical activity throughout the shift.

• Evening and weekend availability is required.

Job Type: Part-time

Pay: $11.15 per hour

Expected hours: 5 – 25 per week

Benefits:

• Flexible schedule

Shift:

• Evening shift

Work Location: In person

Salary : $11