What are the responsibilities and job description for the IT Support Specialist position at Albert & Mackenzie?
Description
The Albert and Mackenzie team is looking to add an energetic and charismatic technologist with a desire to learn and grow with our firm. Albert & Mackenzie is an established and growing California workers' compensation defense firm with multiple offices in California. Named a Great Place to Work in 2021, 2022, 2023 & 2024 as well as the winner of several Best Places to Work awards.
Key Responsibilities :
- Provide first-line technical support for hardware, software, and network issues.
- Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
- Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
- Assist in setting up new employee workstations and user accounts.
- Manage IT support tickets and ensure timely resolution of issues.
- Document technical problems and solutions for future reference.
- Provide training and guidance to users on IT best practices and security policies.
- Assist with system updates, patches, and backups to maintain network security and integrity.
- Collaborate with other IT team members to improve support processes and efficiency.
- Support and maintain VoIP phone systems, mobile devices, and other communication tools.
Qualifications & Skills :
Benefits :
Additional Skills (not required, but a plus) :
Location : Inland Empire / Ontario, San Diego County or Orange County
Hours : Full Time, M-F 8 : 30-5 : 30, Primarily remote; occasional on-call and after-hours work required.
Travel to other Southern California offices (Anaheim, Inland Empire, Long Beach, and San Diego) is required.
Albert and Mackenzie offers a competitive compensation package including 100% company-sponsored employee Medical and Vision Insurance; Short Term Disability, Long Term Disability and Life insurance benefits; a 401k plan; paid time off; and an optional voluntary dental plan. We offer excellent work / life balance in a collaborative and casual work environment.
If you are a proactive and dedicated IT professional looking to make an impact, we encourage you to apply!
Notice of E-Verify Participation
Notice of Right to Work
Salary : $25 - $27