Bakery Manager

Purpose

Ensures strong customer service in all aspects of the job, directing and controlling Bakery Department operations to achieve sales and profit objectives.

Duties and Responsibilities

• Champions corporate and division customer service programs to meet or exceed division customer service goals.
• Plans, organizes, and directs day-to-day operations of the Bakery Department, exercising independent judgment and discretion.
• Oversees and assists with all bakery department duties, including proofing, baking, decorating, slicing, and packaging fresh bakery products.
• Implements effective promotional and seasonal displays, prevents shrink, and controls expenses.
• Accurately completes, maintains, and monitors daily log sheets, purchase reports, sales, labor, and other required paperwork and logs.
• Orders, checks, receives, and controls inventory to ensure adequate product quantity, quality, and freshness, and maintains inventory levels according to Division directives.
• Ensures that bakery product quality, baking, and decorating standards are met.
• Ensures proper merchandising of products by understanding and implementing schematics, merchandising advertised items, proper signing procedures, and monitoring product flow.
• Complies with retail labeling laws, federal, and state regulations, and Company policies.
• Follows Company policy in handling quick sale items, complies with all federal, state, and local health and food safety standards.
• Assists customers by taking and filling special orders, makes product suggestions, and engages in suggestive selling.
• Ensures cleanliness and sanitation of sales floor and work area, freezer, cooler, equipment, and retail cases.
• Handles customer relations, engages in suggestive selling, and other sales techniques.
• Monitors daily log sheet, purchase report, and sales and labor report.
• Attends required training and sales meetings.
• Implements emergency procedures in the event of equipment and computer software malfunctions.
• Supervises, motivates, directs, trains, and participates in the hiring of Meat Department personnel.
• Monitors associate performance and effectively recommends personnel action to store director.
• Communicates sales goals, department performance, and sales opportunities to department associates to ensure positive results.
• Complies with and ensures compliance with all Company policies and procedures.
• Resolves associate complaints where appropriate and reports action taken to Store Director.

Physical and General Requirements

• Requires working knowledge of all job duties, including Cake Decorator, Baker, and Sales Associate, and performs those job duties as required.
• Requires strong communication skills, good leadership, and interpersonal skills, the proven ability to manage people, and maintain a professional demeanor in dealing with customers and co-workers.
• Must have knowledge of product variety, bakery standards, perishability, food safety, safety, and sanitation procedures, and department policies and procedures.
• Operates computer software and electronic ordering devices to order and label product, plan sales, inventory, and scheduling.
• Requires a good understanding of overall Company practices and Bakery Department policies and procedures.
• Must frequently reach, lift, and maneuver objects of varying dimensions and weights up to approximately 40 pounds.
• Pushes and pulls fully loaded hand trucks and pallet jacks.
• Performs repetitious arm movement required to decorate, prepare, and package product.
• Must stand for long periods of time, walk, bend, stoop, twist, and turn frequently and occasionally climb ladders.
• Manual dexterity and good eye-hand coordination are necessary.
• Mental alertness is necessary to ensure safe and accurate completion of work activities.

Work Environment

• Working conditions consist of a temperature-controlled store environment.
• Frequent exposure to 400° F while baking products.
• Frequent exposure to -20° F while handling products in the freezer.
• Frequent exposure to flour dust.
• Hands are frequently exposed to water and cleaning agents.