Customer Service Lead

Ensures all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none.

Key Responsibilities:

• Champions Company and Division customer service programs to meet or exceed Division customer service goals.
• Handles customer relations in a positive manner, including effective resolution of customer complaints.
• Promotes Company's philosophy of personalized service.

Additional Duties:

• Provides fast, friendly, courteous, and excellent customer services, handles customer relations, performs checking duties, and supervisor functions on cash registers when necessary.
• Engages in suggestive selling and other sales techniques.
• Serves as overflow cashier as necessary.

Supervisory Responsibilities:

• Directs and supervises front-end activities, including monitoring customer traffic and service level.
• Coordinates and implements front-end and service programs.
• Ensures cleanliness, safety, and appearance of Front End physical area.

Financial Management:

• Handles and is accountable for cash flow and controls, including safe transactions, issues, and pick-ups.
• Approves checks, rain checks, and refunds.
• Monitors checker money handling procedures.

Leadership and Training:

• Assists with the interviewing and hiring of front-end and courtesy clerks.
• Trains front-end management, front-end, and courtesy clerks and monitors their compliance.

Physical and General Requirements:

• Strong communication, leadership, team building, and interpersonal skills.
• Ability to maintain composure under pressure.
• Ability to deal with the public and project a positive image.