What are the responsibilities and job description for the Sr. Manager- Client Success position at Albertsons Companies?
About The Company
Albertsons Companies is at the forefront of the revolution in retail. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service.
Albertsons is one of the largest retail employers, providing approximately 300,000 jobs across 2,200 stores, 22 distribution centers, 20 food and beverage plants and various support offices. We operate in 34 states and the District of Columbia under the Albertsons banner, as well as Safeway, Tom Thumb, Jewel Osco, Shaw’s, and many more recognizable names.
Placing a premium on adaptability, safety and family well-being, our work model, Presence with a Purpose, offers a hybrid work environment between remote work and office time.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
#bringyourflavor
What You Will Be Doing
The Client Success Sr. Manager works in lockstep with their tier Director on team strategy and process to develop a best-in-class sales team. The CS Sr. Manager will work to enable the Client Partner team to focus on demand generation and account penetration. The Client Success Sr. Manager is responsible for coaching the Client Partner team to deliver strategic, data-driven plans to clients while also tracking important sales metrics such as deal slippage, win rate, and more. They will advocate across the organization for the Voice of the Customer to help
strengthen the Retail Media offering and allow The Collective to be a trusted media partner in the industry.
The position will be based in Boise, Idaho, or one of our main regional offices (Seattle, WA, Portland, OR, Pleasanton CA, Denver CO, Dallas TX, Chicago, IL, or Fullerton, CA, Phoenix, AZ).
About Albertsons Media Collective
Albertsons Media Collective is a tech-centric, people-focused retail media network. Albertsons Media Collective assembles an inclusive, dynamic team of proven industry leaders to help drive sales for our clients and profitable growth for Albertsons. Albertsons Media Collective has a rich history of tradition, innovation, relationships, community values, and putting customers first. We reach shoppers where they are. Anytime, everyplace through the moments that matter most.
We are a collection of local businesses serving communities through the richness of diversity, relationships, and locality.
Main Responsibilities
What We Are Searching For
Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4)
Albertsons Companies is at the forefront of the revolution in retail. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service.
Albertsons is one of the largest retail employers, providing approximately 300,000 jobs across 2,200 stores, 22 distribution centers, 20 food and beverage plants and various support offices. We operate in 34 states and the District of Columbia under the Albertsons banner, as well as Safeway, Tom Thumb, Jewel Osco, Shaw’s, and many more recognizable names.
Placing a premium on adaptability, safety and family well-being, our work model, Presence with a Purpose, offers a hybrid work environment between remote work and office time.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
#bringyourflavor
What You Will Be Doing
The Client Success Sr. Manager works in lockstep with their tier Director on team strategy and process to develop a best-in-class sales team. The CS Sr. Manager will work to enable the Client Partner team to focus on demand generation and account penetration. The Client Success Sr. Manager is responsible for coaching the Client Partner team to deliver strategic, data-driven plans to clients while also tracking important sales metrics such as deal slippage, win rate, and more. They will advocate across the organization for the Voice of the Customer to help
strengthen the Retail Media offering and allow The Collective to be a trusted media partner in the industry.
The position will be based in Boise, Idaho, or one of our main regional offices (Seattle, WA, Portland, OR, Pleasanton CA, Denver CO, Dallas TX, Chicago, IL, or Fullerton, CA, Phoenix, AZ).
About Albertsons Media Collective
Albertsons Media Collective is a tech-centric, people-focused retail media network. Albertsons Media Collective assembles an inclusive, dynamic team of proven industry leaders to help drive sales for our clients and profitable growth for Albertsons. Albertsons Media Collective has a rich history of tradition, innovation, relationships, community values, and putting customers first. We reach shoppers where they are. Anytime, everyplace through the moments that matter most.
We are a collection of local businesses serving communities through the richness of diversity, relationships, and locality.
Main Responsibilities
- Meet and exceed annual revenue targets by developing and advancing current and future-looking partnerships
- Develops and coaches Client Partner team to deliver data-driven strategies to clients
- Provide account-level annual forecasting, account book development and delegation of quota across the team
- Advocate for the Voice of the Customer across the organization to build a best-in-class Retail Media Network
- Provide accurate account-level forecasting for annual and period-level cadences with minimal call variance
- Develops partnerships with merchandizing team as a Category Captain
- Provides mentorship for Client Success and Cross-functional teams
- Keen focus on demand generation and account penetration strategies including tracking relevant sales metrics (deal slippage, response rates, win rates, etc.)
- Provide support for client escalation needs
- Provides guidance for Client Partners with QBR/T2T/ Lunch & Learn strategies
- Attend industry conferences; co-present with clients on Collective Client case studies
- Attend client meetings/ travel for clients as needed (T2T/ QBR/ Lunch & Learns)
- Responsible for developing Broker relationships
- Continuously monitor, learn and develop knowledge of retail media landscape
- Attract, hire and retain top advertising sales leaders
What We Are Searching For
- 8 years in Sales/Media/Retail space
- 2 years' experience with a track record of leading successful sales teams
- Demonstrated experience leading QBR/T2T/JBP for C-Suite audience
- Proven ability to foster partnerships with merchandizing partners
Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4)
Salary : $118,100 - $165,380
