Closing Front End Supervisor

Job Description

About the Intermountain Division

Diversity is fundamental at Albertsons Companies. We foster an inclusive working environment where the different strengths and perspectives of each associate are both recognized and valued. Bring your energy and unique perspective to the Intermountain Division and you will have the opportunity to grow with us professionally and personally. You will be part of a team that genuinely cares about helping you succeed. You will work alongside talented colleagues, many of whom build long careers while progressing through multiple roles and making a difference in our communities.

Albertsons Companies is working to become the favorite food and drug retailer in every market it serves. The organization includes 2,230 stores, 27 distribution facilities and 19 manufacturing plants with over 250,000 employees across 34 states and the District of Columbia. The company is publicly traded with supermarkets across the country that includes Albertsons, Safeway, Vons, Pavilions, Randalls, Tom Thumb, Carrs, ACME, Jewel-Osco, Lucky, Shaw's, Star Market, Super Saver, United Supermarkets, Market Street and Amigos.

PURPOSE :

Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of Front End Clerks, Courtesy Clerks, and Customer Service Clerks.

DUTIES & RESPONSIBILITIES :

• Handles customer relations in a positive manner, including effective resolution of customer complaints.
• Provides fast, friendly, courteous and excellent customer services, handles customer relations, performs checking duties and supervisor functions on cash registers when necessary, and engages in suggestive selling and other sales techniques.
• Serve as overflow cashier as necessary.
• Directs and supervises front end activities including : monitoring customer traffic and service level, coordinates and implements front end and service programs, ensures cleanliness, safety and appearance of Front End physical area, and monitors inventories and ordering Front End supplies and merchandise.
• Ensures front end is operational and that it projects a positive image.
• Handles and is accountable for cash flow and controls including : safe transactions, loans and pick-ups, cash register tills, approving checks, rain checks and refunds, and monitoring checker money handling procedures.
• Handles scan system emergency procedures, UPC codes not on file, hard to scan UPC codes, scan pricing errors and system failures and other emergencies.
• Responsible maintaining a constant awareness of customer and employee safety.
• Enforces dress and grooming standards for all employees.
• Supervises store employees in the presences or absences of Store Manager.
• Responsible for handling emergencies, customer complaints, employee, or customer accidents according to company guidelines and policies.
• Responsible for afternoon replenishment of out-of-stock shelf conditions where necessary or as assigned.
• Position is high stress and requires a high degree of flexibility.
• Performs complete store walks, delegate tasks and follows through to ensure completion as assigned.
• Monitors in stock conditions and replaces product as needed.
• Assists in maintaining a clean and safe work environment within the store.
• Responsible for performing basic cash-office functions.
• Responsible for compliance to company policies and procedures.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
• Other necessary and required duties as directed or required.

Job duties and responsibilities may vary by location and employees may be assigned duties and responsibilities in addition to those listed above.

GENERAL REQUIREMENTS :

The following describes the general qualifications and physical, sensory, and mental abilities normally associated with performing the essential functions of this position

PHYSICAL REQUIREMENTS :

The following attempts to communicate the traditional physical demands associated with this position :

Seldom : 1-2 hours, Occasional : 3-4 hours, Frequent : 5-6 hours, Continuous : 7 hours (Based on an 8 hour workday.)

Job duties and responsibilities may vary by location and employees may be assigned duties and responsibilities in addition to those described above.

ALBERTSONS SAFEWAY AND WHY YOU WANT TO JOIN US :

Albertsons Safeway has always been a people-oriented business, and thoughtful people practices remain a core element of our company's philosophy. As friendly, enthusiastic individuals who enjoy offering customers an exceptional shopping experience, we provide world-class customer service each and every day.

We provide a variety of benefits including :

WORK ENVIRONMENT :

Working conditions consist of a temperature-controlled store environment. Occasional exposure to outdoor environment with varying temperatures

Job duties and responsibilities may vary by location and employees may be assigned duties and responsibilities in addition to those listed above.

DISCLAIMER : The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.