Job Description
DUTIES AND RESPONSIBILITIES :
- Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing
fast and friendly Customer Service.
Assists customers by making product suggestions.Engages in suggestive selling and other sales techniques via telephone, in-store intercom andone-on-one customer interaction.
Answers and responds to incoming calls appropriately. Receive and appropriately resolvescustomer complaints and reports to Store Director as needed.
Takes special orders from customers by telephone or in person.May assist with ordering balloons, helium tanks, plants, flowers, related merchandise, accessories andsupplies. Ensures product freshness and selection. Monitors and responds to special occasion
merchandising requirements, sales trends, ads or seasonal promotions, and customer feedback.
Upgrades plants, makes bows, inflates balloons and prepares bouquets.Prepares floral designs to Company standards.Ability to follow and maintain department standards and requirements such as floral upgrades,balloon upgrades and candy arrangements.
Specific knowledge of duties performed by all department employees.Understands opening and closing department procedures.Working knowledge of company policies and guidelines as outlined in the Albertsons / Tom ThumbEmployee Handbook.
Responsible for insuring proper code dating for all products within the department are being enforced.Assists with physical inventory taken every 4 weeks.Controls shrink and cost.Implements correct product preparation techniques. Uses and operates related equipment such as palletjack, hand truck, scissors, knives, safety cutters, stem cutters, chopper, wire, hot glue guns, spray paint,
heat sealing machines and helium tanks.
Performs receiving duties including; breaking down loads, verifying orders using invoices, inspectingquality, reporting shortages, stocking and rotating product. Adheres to product temperature and storage
guidelines and follows proper packaging techniques. Properly conditions and handles all indoor and
outdoor plants, shrubs and flowers. Follows proper processing procedures for all cut flowers.
Complies with all workplace safety rules and regulations. Ensures proper pricing and signage.Ensures safety, cleanliness and sanitation of work area, cooler, equipment and display area, includingcode date compliance as required.
Implements emergency procedures in the event of equipment and computer software malfunctions.Complies with company grooming standards and dress code.Responsible for performing all job duties and responsibilities safely, accurately and with honesty andintegrity.
Other necessary and required duties.
