What are the responsibilities and job description for the Host/Hostess position at Albi's Vite Italian Kitchen?
Job Overview
We are seeking a friendly and organized Host/Hostess to join our dynamic team in providing exceptional guest experiences. As the first point of contact for our guests, you will play a crucial role in setting the tone for their dining experience. Your primary responsibilities will include greeting guests, managing reservations, and ensuring a smooth flow of service within the restaurant.
Duties
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage reservations and seating arrangements to optimize dining room efficiency.
- Communicate effectively with guests regarding wait times and menu offerings.
- Assist in maintaining a clean and organized front-of-house area.
- Collaborate with servers and kitchen staff to ensure timely service and guest satisfaction.
- Handle phone inquiries with professionalism, providing information about menu options, hours of operation, and special events.
- Address guest concerns promptly and effectively to enhance their overall experience.
- Utilize Aloha POS system for managing reservations and guest check-ins efficiently.
Experience
- Previous experience in customer service or hospitality is preferred, particularly in a restaurant or hotel setting.
- Strong communication skills with an emphasis on phone etiquette and guest relations.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Familiarity with food service operations is a plus but not required; training will be provided as needed.
- A positive attitude, teamwork mentality, and willingness to help others are essential traits for success in this role.
Join us as we create memorable dining experiences for our guests!
Job Types: Full-time, Part-time
Pay: $10.00 - $13.53 per hour
Expected hours: 10 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 8 hour shift
Work Location: In person
Salary : $10 - $14