Membership Director

This is an hourly commission based position.

Overview
We are seeking a dynamic and results-driven Membership Director to lead our membership initiatives and drive growth within our organization. The ideal candidate will possess strong leadership skills and a passion for fostering relationships with members while enhancing their overall experience. This role requires a strategic thinker with a proven track record in sales, account management, and customer service to effectively promote our offerings and expand our member base.

Duties

• Maintain the club's database of member files.
• Conduct tours for prospective members and orientation for new members.
• Promotes club activities using direct mail, newsletter, website & social media.
• Plans and holds prospective member functions.
• Ensure regular communication with existing members regarding club activities and membership matters.
• Conduct exit interviews for resigning members and propose alternative membership options.
• Process new member applications, status changes, resignations, and payment schedules.
• Maintain accurate records of membership files and tracking reports.
• Prepare monthly membership reports for the board of directors and management.

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• Collaborate with management to implement campaigns that align with budget requirements.
• Create membership marketing plans, collateral materials, and public relations strategies to enhance the club’s visibility.
• Develop and implement strategic plans to increase membership growth and retention.
• Engage in outside sales activities to attract new members through networking, events, and outreach.
• Conduct market research to identify potential member demographics and tailor strategies accordingly.
• Provide exceptional customer service by addressing member inquiries and resolving issues promptly.
• Responsible for maintaining confidentiality of all member information.
• Completes other appropriate assignments made by the General Manager.

Requirements

• Proven leadership experience with the ability to inspire and motivate a team.
• Strong background in technical sales, outside sales, or business development.
• Demonstrated experience in account management with a focus on building long-term relationships.
• Excellent communication skills with the ability to engage diverse audiences effectively.
• Proficiency in Salesforce or similar CRM software for managing memberships and tracking sales activities.
• A customer-centric approach with a commitment to enhancing member satisfaction.
• Ability to analyze market trends and adapt strategies accordingly.

Join us in this exciting role where you can make a significant impact on our organization while driving membership success!

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $18