Practice Operations Manager

Since 1985, Albuquerque Health Care for the Homeless has dedicated its mission exclusively to providing services to people experiencing homelessness. AHCH provides a distinctive continuum of integrated care through outreach and site-based services to address the health-related causes and consequences of homelessness. Our vision is to live in a world that is just and without homelessness. We believe that homelessness is an issue that can be solved through access to quality health care, adequate and affordable housing, and a living wage.

The Practice Operations Manager maintains oversight of the daily operations of the AHCH clinic and onsite lab. This position has oversite of the Front Desk Coordinator, Nursing, and Medical and Dental Assistant teams. A portion of this positions time will be delegated to direct patient care in clinic and on outreach to the Bernalillo County service area. The Practice Operations Manager serves as a consultant and collaborates with other cross-disciplinary staff on issues relating to medical and mental health needs of patients.

Duties and Responsibilities:

• Work with other disciplines toward integrative approaches to patient care
• Oversite and maintenance of onsite lab
• Work closely with Billing Manager to ensure smooth, efficient coordination of front and back-office operations
• Provide coaching and professional development for Nursing and Medical Assistant team
• Provide medical care to those experiencing homelessness
• Serve as a cross-department clinical resource for AHCH staff
• Collaborate with other staff in treatment planning
• Participate in peer review process
• Maintain standards of medical care according to established protocols
• Prescribe and monitor medications for AHCH clients
• Work closely with other primary care, psychiatric, and behavioral health providers on client health issues
• Participate in planning, case review, and quality assurance activities
• Ensure timely documentation of services in EHR in compliance with AHCH standards
• Must comply with all AHCH policies and procedures

Minimum Qualifications:

• Ability to thrive in a complex healthcare setting
• Strong desire to work in an integrated/cross-disciplinary team model
• Experience documenting services in an EHR
• Experience providing primary or urgent care in a medical/clinical setting
• 1 year of experience in clinical office operations
• 2 years in a leadership role in a clinical setting
• 2 years of nursing experience, with a preference for family or primary care settings
• Graduated with nursing degree (associate degree or above)
• Licensed RN through New Mexico Board of Nursing or eligible for licensing

Preferred Qualifications:

• 2 or more years providing family or primary care in a medical/clinical setting
• 2 years of experience in clinical office operations
• 3 years in a leadership role in a clinical setting
• Previous experience with outreach/street medicine
• Clinical experience with underserved populations, those with SMI/CMI, and substance abuse disorder
• Previous experience working in a FQHC
• Bilingual Spanish/English

All benefits begin the month after hire:

• Low cost medical, vision, and dental insurance with health club membership
• Life insurance and Accidental Death and Dismemberment fully paid for by organization
• Long Term Disability fully paid for by organization
• Paid Time Off - 24 days in first year of employment
• Catastrophic Sick Time accrual
• 7 Paid holidays
• Health Care and Dependent Care Flexible Spending Accounts
• 401k with employer match
  
• Student loan forgiveness eligible