Analyst

ABOUT ALCHEMY

Alchemy is headquartered in Dublin, Ireland, and is ranked as the 11th-fastest growing tech company in Ireland in Deloitte's Technology Fast 50. Our global operations span multiple continents, with facilities for device warehousing, triage, grading, and reverse solutions in the USA, UK, Australia, Dubai, Hong Kong, Mexico, South Korea, Taiwan, and Japan. We process and ship secondary tech to businesses and consumers across Europe, with shipping locations in Ireland and France, supported by multiple sales offices worldwide.

At Alchemy, we’re not just reshaping the circular tech market – we’re creating opportunities for people. Our pioneering technology connects every step of the circular tech market, empowering consumers and businesses alike. From trade-in to remarketing, we offer a seamless experience, partnering with manufacturers, mobile carriers, and retailers to deliver value securely and transparently. Our proprietary technology makes it possible for consumers and businesses to recover value safely and securely from their used devices.

We also own LoopMobile, a leading online retailer of pre-owned devices, serving major markets including the United States, Europe, the United Kingdom, and Australia.

At the heart of Alchemy are our people. We believe that diverse perspectives fuel innovation, and we welcome talent from all backgrounds to help us shape the future of circular tech market. Our global team is made up of innovators, problem-solvers, and creators who are passionate about making a difference.

If you’re looking to join a dynamic, fast-paced environment where your contribution matters, come and join us. We’re the fastest growing global company in the circular tech market - and we’d love for you to be part of it.

Explore more at www.wearealchemy.com

POSITION OVERVIEW:

We are looking for a proactive and detail-oriented Junior Analyst to join our team, supporting a growing US-based Business Trade-In Program on behalf of a large OEM. In this role, you will play a key part in supporting the management of customer orders and assisting with reporting. You will collaborate closely with cross-functional teams, including Operations, Technical, and Commercial, to ensure smooth order processing, timely communication with customers, and accurate reporting.

This is an excellent opportunity for an individual looking to develop their skills in customer service, operations, and data analysis in a fast-growing and dynamic global business.

KEY RESPONSIBILITIES:

Customer Order Management:

· Assist in processing and tracking device trade-in orders from business customers.

· Ensure orders are correctly entered into the system and track their progress through various stages (eg: device trade-in quote pricing & acceptance, outbound shipping of materials, inbound shipping of customer devices, and providing updates on device receipt and processing).

· Address and resolve order-related inquiries from customers by email and phone, ensuring timely and accurate responses.

· Escalate questions and customer issues promptly and clearly with a view to ensuring orders are processed according to terms and timeframes agreed with the OEM.

Reporting & Data Management:

· Assist with generating and maintaining regular reports related to device trade-ins, customer orders, and program performance.

· Prepare and analyse order and trade-in data to identify trends, track KPIs, and ensure accuracy of reporting.

· Support the preparation of weekly and quarterly performance summaries for internal and external stakeholders.

Customer Communication & Support:

· Act as a point of contact for business customers, answering questions related to their trade-in status, order updates, and troubleshooting any issues.

· Assist in coordinating the logistics for device trade-ins, ensuring timely communication between customers and the logistics team.

Cross-Functional Collaboration:

· Work closely with Operations, Technical, Commercial teams, as well as third party service logistics providers, to ensure a seamless experience for business customers.

· Support the team in identifying process improvements to optimise the order fulfillment process and reporting systems.

Administrative Support:

· Maintain organised records of customer orders, trade-ins, and associated communications.

· Assist with ad hoc administrative tasks as required by the team.

WE HAVE:

• An experienced, innovative bunch of people – leaders in their field - unparalleled in tech trade in solutions and remarketing
• Sophisticated partners and investors that give Alchemy a financial edge and credibility
• A creative and fun environment with great flexibility for the right candidate to make the role their own
• Outstanding technology platforms and solutions that are available globally to our customers
• A disruptive business model that makes Alchemy a compelling partner to customers and suppliers alike
• A winning attitude based on our ability to deliver and our appetite to do so

YOU HAVE:

Education & Experience:

· High school diploma or equivalent; a degree in Business, Operations, or a related field is a plus.

· Previous experience in customer service, order management, or data entry is preferred, but not required.

Skills & Competencies:

· Strong attention to detail and organisational skills.

· Excellent verbal and written communication skills.

· Ability to multitask, adapt to new ways of working, and prioritise effectively in a fast-paced environment.

· Comfortable working with spreadsheets and basic data analysis tools (superior Microsoft Excel skills preferred).

· Familiarity with CRM or order management systems (eg: Zendesk) is a plus.

Attributes:

· Customer-centric approach with a focus on delivering quality service and maintaining confidentiality.

· A team player with a positive attitude and strong problem-solving skills.

· Strong desire to learn and grow within the business operations and customer service field.

· Exceptional time management and ability to work independently.

· Comfortable working in a dynamic environment.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Health insurance
• Life insurance
• Paid holidays
• Paid sick time
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Do you have experience using advanced Excel functions such as Power Query, VBA, INDEX-MATCH, pivot tables, and macros to analyze data and improve processes?”

Ability to Commute:

• Miramar, FL 33025 (Required)

Ability to Relocate:

• Miramar, FL 33025: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Miramar, FL 33025

Salary : $50,000 - $60,000