What are the responsibilities and job description for the Customer Service Specialist position at ALCIVIA?
ALCIVIA is growing and looking to add a full-time Customer Solutions Specialist at our Durand, WI location. Are you looking for a company where work-life balance is respected, honest effort is rewarded, and your contribution is appreciated? You’re looking for ALCIVIA.
Pay Type: Hourly Rate, bi-weekly.
Work Setting: Onsite, In-Office.
Work Location: 5453 Cooperative Lane, Durand, WI 54736.
Core Work Schedule: Monday - Friday, 8:30am to 5:00pm.
Benefits: Full-time benefit eligibility begins the 1st of the month following date of hire.
- Medical Insurance, Health Savings Account (with Employer contributions), Dental Insurance, Vision Insurance, Flexible Spending Accounts, Critical Illness Insurance, Group Accident Insurance, Group Hospital Insurance, Legal Shield, and ID Shield.
- 401K company match up to 6% and 100% vested day one.
- Paid Parental Leave.
- Paid Time Off, Paid Holidays, and Paid Volunteer Time Off.
- 100% Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Life and AD&D Insurance, Employee Assistance Program.
- Company-Paid Training and Development Opportunities: Tuition Reimbursement, Certifications & Licenses, and more.
- Company Clothing Annual Allowance.
ALCIVIA is a leading, member-owned agricultural and energy cooperative located in Wisconsin and serving customers in Wisconsin, Minnesota, Illinois, and Iowa. We provide expertise, service, and products in the areas of agronomy, animal nutrition, energy, and grain, and have a full portfolio of options for competitive operating loans and input financing. Learn more at https://www.alcivia.com/
- Company Video: https://www.youtube.com/watch?v=EXksxCuX2Ak
- Visit our Company Social Media Accounts: Facebook and LinkedIn.
Customer Solutions Specialist Essential Responsibilities:
ALCIVIA is looking for a Customer Solutions Specialist to join our Energy Business Unit. In this position, you will be a part of our Energy Customer Service Team and work on administrative tasks within our computer systems. The Customer Solutions Specialist is responsible for providing effective customer support for all internal and external customers by using excellent, in-department knowledge of ALCIVIA products and services as well as communicating effectively with team members throughout ALCIVIA.
- Process customer orders accurately and timely
- Successfully and quickly answer customer questions
- Handle customer changes and returns according to policies and procedures
- Enter accounts receivable and accounts payable transactions
- Work closely with credit department to resolve customer disputes
- Notify management regarding important service issues or customer concerns
- Partner with sales to exceed customer expectations
- Support cross-divisional collaboration whenever possible
- Help in other areas of the business as bandwidth allows
- Other duties as assigned
Customer Solutions Specialist Required Skills & Qualifications:
- Associate degree preferred or equivalent experience
- Customer service experience required
- Proficient computer experience in Microsoft Office Applications
- Agriculture knowledge preferred
- Comfortable with numbers and office procedures
- Understanding of purchase receipts and invoices
- Excellent verbal communication skills
- Customer focus
- Sales and service focused mindset
- Attention to detail and problem-solving skills
- Excellent time management skills and the ability to prioritize work
- Strong organizational skills with the ability to multi-task
- A desire to be proactive and create a positive experience for others
- Communication proficiency
- Teamwork oriented
- Technical capacity
- Safety first mindset
Find your place in a positive, supportive atmosphere where opportunity is always growing, with a team that believes in its mission. Enjoy a job that grows along with you as your skills and talents evolve, while fueling the needs of your family, friends, and billions of others who depend on agriculture. Visit our Careers page to view all our current openings at https://www.alcivia.com/careers/
- ALCIVIA Locations: https://www.alcivia.com/connect/locations/
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Shift:
- Day shift
Work Location: In person
