What are the responsibilities and job description for the IT Support Specialist position at ALCIVIA?
Description
ALCIVIA is growing and looking to add a full-time IT Support Specialist and we are open to this position working out of either our Hammond, WI location or our Hager City, WI location. Are you looking for a company where work-life balance is respected, honest effort is rewarded, and your contribution is appreciated? You’re looking for ALCIVIA.
Work Setting: Onsite and In-Office (not remote and not hybrid position).
Pay Type: Salary, bi-weekly.
Core Work Schedule: Monday - Friday, 8:00am to 4:30pm (including an on-call rotation for some evenings and weekends).
Available Work Locations: You will be assigned to one of these available work locations that works the best for you and the team.
The Information Technology Support Specialist position is responsible for supporting all technologies utilized by company employees, members, customers, and vendors for 35 locations in Wisconsin and Northern Illinois accounting for over 600 nodes and 500 end-users. Supported technologies include standard workstation hardware, operating systems, line of business software, IP phones, mobile devices, peripherals, and other technologies. Support is provided via phone, email, chat, and in person, including walk-ins or site visits. All support interactions are logged in the ticketing system. This position is also responsible for assisting the Service Desk with incoming phone calls and ticket assignments.
Other duties include assisting with active directory add/changes/deletions, creating and modifying GPOs, and providing general server software application support in conjunction with other IT team members. The IT Support Specialist position will lead the new hire onboarding process by initiating user creation, ordering and provisioning the appropriate hardware and applications needed, and assigning other onboarding tasks to the other IT support staff as necessary.
The ongoing maintenance and use of software and OS deployment tools, patching and updates are key, along with the procurement, building, and deployment of end-user hardware. Additional support areas include end-user desk phones, facility security cameras, mobile devices, and LAN/WAN wireless solutions Responsibilities require working some evenings and weekends, sometimes with little or no advanced notice and an on-call rotation.
Information Technology (IT) Support Specialist Required Skills & Qualifications:
ALCIVIA is growing and looking to add a full-time IT Support Specialist and we are open to this position working out of either our Hammond, WI location or our Hager City, WI location. Are you looking for a company where work-life balance is respected, honest effort is rewarded, and your contribution is appreciated? You’re looking for ALCIVIA.
Work Setting: Onsite and In-Office (not remote and not hybrid position).
Pay Type: Salary, bi-weekly.
Core Work Schedule: Monday - Friday, 8:00am to 4:30pm (including an on-call rotation for some evenings and weekends).
Available Work Locations: You will be assigned to one of these available work locations that works the best for you and the team.
- Hammond Office: 1770 County Rd J, Hammond, WI 54015.
- Hager City Office: N1464 770th Street, Hager City, WI, 54014.
- Medical Insurance, Health Savings Account (with Employer contributions), Dental Insurance, Vision Insurance, Flexible Spending Accounts, Critical Illness Insurance, Group Accident Insurance, Group Hospital Insurance, Legal Shield, and ID Shield.
- 401K company match up to 6% and 100% vested day one.
- Paid Parental Leave.
- Paid Time Off, Paid Holidays, and Paid Volunteer Time Off.
- 100% Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Life and AD&D Insurance, Employee Assistance Program.
- Company-Paid Training and Development Opportunities: Tuition Reimbursement, Certifications & Licenses, and more.
- Company Clothing Annual Allowance.
- Safety Boot Annual Allowance.
- Company Video: https://www.youtube.com/watch?v=EXksxCuX2Ak
- Visit our Company Social Media Accounts: Facebook and LinkedIn.
The Information Technology Support Specialist position is responsible for supporting all technologies utilized by company employees, members, customers, and vendors for 35 locations in Wisconsin and Northern Illinois accounting for over 600 nodes and 500 end-users. Supported technologies include standard workstation hardware, operating systems, line of business software, IP phones, mobile devices, peripherals, and other technologies. Support is provided via phone, email, chat, and in person, including walk-ins or site visits. All support interactions are logged in the ticketing system. This position is also responsible for assisting the Service Desk with incoming phone calls and ticket assignments.
Other duties include assisting with active directory add/changes/deletions, creating and modifying GPOs, and providing general server software application support in conjunction with other IT team members. The IT Support Specialist position will lead the new hire onboarding process by initiating user creation, ordering and provisioning the appropriate hardware and applications needed, and assigning other onboarding tasks to the other IT support staff as necessary.
The ongoing maintenance and use of software and OS deployment tools, patching and updates are key, along with the procurement, building, and deployment of end-user hardware. Additional support areas include end-user desk phones, facility security cameras, mobile devices, and LAN/WAN wireless solutions Responsibilities require working some evenings and weekends, sometimes with little or no advanced notice and an on-call rotation.
- IT Service Management: Serve as Level 1 and 2 support via calls, email, chats, and in person for IT staff and ALCIVIA end-users to troubleshoot and remediate issues for end-user hardware and applications and perform issue triage. Areas of focus include end-user computers, laptops, tablets, mobile devices, printers, phones, and all associated software and applications.
- Onboarding: Key in managing the new user onboarding process, including creating the user, ordering, preparing, and distributing the appropriate technologies and reference materials, and requesting assistance from other IT team members as needed.
- Deployments and Patching: Responsible for the selection and deployment of end-user hardware. Manage software deployment tools and other solutions to create image and application packages, deploy, upgrade, and/or patch desktops, laptops, and tablet devices.
- Application Support: Support end-users with our ERP and line-of-business applications such as AgVantage, FMS, Microsoft Office Suite, as well as other end-user and productivity software applications.
- Cloud Technologies: Assist with the support of cloud-based technologies such as Microsoft Azure, Intune, EntraID, Verkada, Zoom, SSO solutions, and others.
- Documentation: Maintain and add to the IT team and end-user facing documentation. Maintain accurate software, hardware, network, and licensing inventory lists.
- Backup and Disaster Recovery: Assist with maintaining and verifying nightly backups to ensure they are completed properly and executed in accordance with policy.
- Anti-Virus and Threat Detection: Assist with the monitoring and response to Anti-Virus and threat detection alerts, workstations definition updates and regular scans.
- Networking: Assist with the support of network equipment including firmware updates, interface configuration, cable termination, and ISP communications.
- Other: Assist with other duties as assigned and technologies as our needs, systems, and solutions continually evolve.
Information Technology (IT) Support Specialist Required Skills & Qualifications:
- Associate or Bachelor’s degree in Technology or related field is preferred
- 2-3 years of technical support experience is preferred
- Excellent verbal and written communication
- Strong interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Ability to work in a fast-paced environment
- Excellent time management skills and proven ability to meet deadlines
- Strong analytical and problem-solving skills
- Ability to analyze metrics and create reports
- Strong computer and technology skills
- Ability to make sound judgement calls
- Great internal and external relationship building skills
- Motivated to always exceed customer expectations
- Work well independently and being a team player
- Strong troubleshooting and support background
- Safety first mindset
- ALCIVIA Locations: https://www.alcivia.com/connect/locations/
