Seasonal Customer Service Specialist

ALCIVIA is growing and looking to add Seasonal Customer Solutions Specialist (15-40 hours per week) during the Spring/Early Summer Season at our Osseo, WI location. Are you looking for a company where work-life balance is respected, honest effort is rewarded, and your contribution is appreciated? You’re looking for ALCIVIA.

• If you don't have a resume, then you can still apply for this position by visiting our Careers page (https://www.alcivia.com/careers/) and complete the "General Application (No Resume)" application.

Seasonal Dates of Employment: 4/14/2025 through 6/13/2025.
Pay: $18.50 per hour.
Pay Type: Hourly, bi-weekly.
Work Setting: Onsite, In-Office.
Work Location: N47748 US Hwy 53 S, Osseo, WI 54758.
Flexible Work Schedules: 15-40 hours per week. You will work with the Manager to create a work schedule that works for you.

Potential Future Seasonal Help: Could possibly lead to future seasonal help during the Fall (September, October, and November).
ALCIVIA is a leading, member-owned agricultural and energy cooperative located in Wisconsin and serving customers in Wisconsin, Minnesota, Illinois, and Iowa. We provide expertise, service, and products in the areas of agronomy, animal nutrition, energy, and grain, and have a full portfolio of options for competitive operating loans and input financing. Learn more at https://www.alcivia.com/

• Company Video: https://www.youtube.com/watch?v=EXksxCuX2Ak
• Visit our Company Social Media Accounts: Facebook and LinkedIn.

Seasonal Customer Solutions Specialist Essential Responsibilities:
ALCIVIA is looking for a Seasonal Customer Solutions Specialist to join our Grain Business Unit. In this position, you will be a part of our Grain Customer Service Team and work on administrative tasks within our computer system while trucks are driving up to the vehicle weight-scale while they are entering/leaving our facility location. The primary administrative tasks within our computer systems include: weighing trucks, product sample testing, generating scale tickets, and communicating with the truck drivers through the speaker system. This position is responsible for providing effective customer support for all internal and external customers by using excellent, in-department knowledge of ALCIVIA products and services as well as communicating effectively with team members throughout ALCIVIA. On-the-job training will be provided. This is an active position that requires you to stand for long periods of time.

• Administrative tasks within computer system when trucks are on the vehicle weight-scale
• Sample test and weigh the product (grain, wheat, etc.) on all inbound & outbound product loads
• Document the sample testing and weight of the product by issuing scale tickets through our computer system
• Accurately grade grain and apply discounts for moisture, foreign material, damage, vomitoxin and other discounts as necessary (training will be provided)
• Provide high level of Customer Service by being courteous, helpful, and knowledgeable
• Successfully and quickly answer customer questions
• Answer telephone promptly and direct calls as needed
• Notify management regarding important service issues or customer concerns
• Partner with originators to exceed customer expectations
• Support cross-divisional collaboration whenever possible
• Maintaining a safe and clean work environment
• Understanding and adhering to all safety rules
• Help in other areas of the business as bandwidth allows
• Other duties as assigned

Seasonal Customer Solutions Specialist Required Skills & Qualifications:

• Previous Customer Service experience required
• Proficient computer experience
• Agriculture/Grain knowledge is preferred, but not required (appropriate training will be provided)
• Comfortable with numbers and office procedures
• Excellent verbal communication skills
• Service focused mindset
• Work well independently and within a team
• Safety first mindset

Find your place in a positive, supportive atmosphere where opportunity is always growing, with a team that believes in its mission. Enjoy a job that grows along with you as your skills and talents evolve, while fueling the needs of your family, friends, and billions of others who depend on agriculture. Visit our Careers page to view all our current openings at https://www.alcivia.com/careers/

• ALCIVIA Locations: https://www.alcivia.com/connect/locations/

Job Type: Full-time

Pay: From $18.50 per hour

Expected hours: 15 – 40 per week

Benefits:

• On-the-job training

Shift:

• Day shift
• Morning shift

Work Location: In person

Salary : $19