What are the responsibilities and job description for the PT Teller position at Alcoa Tenn Federal Credit Union?
If you are a service-oriented individual and would like to work in a respected, community-based financial institution, Alcoa Tenn Federal Credit Union, Alcoa, TN has a position for you. ATFCU is seeking a professional individual for the position of part time Teller. The qualified candidate would join a team-oriented working environment with a stable company (established in 1936). Our focus is on earning trust and helping members.
Responsibilities
- Provide excellent member service, including responding to members’ request, problems, and complaints in a courteous, pleasant, and efficient manner.
- Assist members with transactions and inquiries, such as deposits, withdrawals, payments, transfers, cash advances, cashier’s checks, account inquiries, and transaction inquiries using the credit union’s core banking computer system and other relevant software.
- Provide support to members, in-person and over the phone, related to items such as digital banking, interest rates, credit union products and services, and membership eligibility.
- Provide a first line of defense against fraud and identity theft to protect the members and the credit union.
- Cross-sell credit union services as appropriate.
- Learn and utilize an electronic document imaging system for various tasks, such as document scanning, check scanning for cash letter creation, document indexing and review, document retrieval, research, and identification review.
Qualifications
- At least one year of customer service and cash handling experience. Experience in a Credit Union or other financial institution may be given special consideration.
- Excellent customer service and verbal/written communication skills
- Ability to multitask and problem solve
- Possesses a strong attention to detail.
ATFCU is an EEO Employer and Equal Housing Lender.
Job Type: Part-Time
Experience:
- Customer Service: 1 year (Preferred)
- Cash Handling: 1 year (Preferred)
- Working in a financial institution: 1 year (Preferred)
Education:
- High school or equivalent (Required)
Job Type: Part-time
Benefits:
- 401(k)
- Paid sick time
- Paid time off
- Vision insurance
Schedule:
- Day shift
Ability to Relocate:
- Alcoa, TN: Relocate before starting work (Required)
Work Location: In person