Field Service Engineer (Rochester or Buffalo)

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an expansive culture and are looking for diverse, talented people to join Alcon! As a Field Service Engineer supporting the Field Service Engineer Family, one will be trusted to work on providing technical advice to customers including commissioning, installing, and testing of products/equipment in Albany or Buffalo, NY and surrounding areas!

• Collaborating with customers to provide technical and administrative support activities including repair, preventative maintenance and upgrades on Alcon surgical equipment within a geographical region, providing the highest level of service, increase customer happiness and achieve financial objectives.
• Provide timely technical services on Alcon surgical equipment as required including phone support and onsite corrective maintenance, preventive maintenance, installation, and other service related duties.
• Communicate equipment problems, quality issues and customer concerns to the appropriate in-house personal within the established guidelines.
• Expense management and perform duties within budgetary guidelines.
• Strategically promote, educate and market Alcon services to customers.
• Accurately handles company assets (Company vehicle, test equipment, computer, etc.)
• Provides timely and accurate documentation on services performed.

• Associate's Degree or equivalent years of directly related experience
• The ability to fluently read, write, understand and communicate in English
• 2 Years of Relevant Experience

• Work collaboratively with teammates to share standard methodologies and findings as work evolves.
• Balance experiencing new environments and working with a 80% travel schedule.

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Alcon's Total Rewards programs are designed to align to incentives with business goals, encourage the right values and behaviors, and deliver long-term value. The first layer of our rewards program is compensation. We offer a combination of fixed pay and variable pay, which includes short-term incentives, and long-term incentives for eligible population. Our benefits program provides security for life events through life and disability insurance, supports savings for retirement, promotes good health and well-being and supports associates and their families during times of illness. To learn more about Alcon's Corporate Social Responsibility including our Total Rewards, click here

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Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.