General Labor/Returns Clerk

***Requirements***

• 1 year experience with reverse logistics.
• Must be able to carry/push/pull 50lbs
• Be able to stand over 8hrs
• Comfortable around a computer using Warehouse Management Systems (WMS) and Order Management System (OMS)
• Basic Computer Familiar with spreadsheets, Teams and google docs (Optional)

• Breaking down boxes and pallets
• Move around returned packages
• Go through and sort returned items

****Receiving, Inbounds, and Returns Associate Duties***

Reverse Logistics (Returns Processing)

• Receive and process small parcel returns.
• Look up return details in the Order Management System (OMS).
• Inspect returned items and determine their condition:
• • New – Can be restocked as sellable inventory.
  • Open/Used – Requires further assessment for resale, refurbishment, or disposal.
• Store returned inventory in the appropriate locations based on condition.
• Document return issues:
• • Write detailed notes describing damage or defects.
  • Take pictures and upload them to the OMS for record-keeping.

Receiving Shipments (Inbound Processing)

• Locate and verify incoming shipments within the Warehouse Management System (WMS).
• Report the received quantities and compare them with expected shipments.
• Identify and report any discrepancies or issues, such as:
• • Damages caused by carriers – Must be documented and reported immediately.
  • Shortages or overages – Ensure accurate inventory tracking.
    

• Receiving fees per carton
• Shrink wrapping per pallet
• Inspection and quality control
• Image capture for documentation