Loan Officer Inside Sales

Position Title:                                  Loan Officer - Inside Sales

Reports to: Inside Sales Manager

Department: Consumer Direct Division

Location: Corporate Office – Roanoke, VA

Position Type: Full-Time; 40 hours per week 

FLSA Classification / Type: Non-Exempt/ Clerical 

Supervises: None

POSITION SUMMARY

The Loan Officer will be responsible for originating residential mortgage loans from all inquires and leads given from ALCOVA Mortgage digital platforms.   The Loan Officer will deliver exceptional customer service by educating the borrowers on their options and guiding them through the loan process. The Loan Officer will ensure that the borrowers financing needs are met with honesty and transparency. 

DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

1. Handle all inquires and leads from ALCOVA Mortgage digital platforms (phone, email and website)
2. Work with clients in a consultative selling approach, learning the applicants housing goals and needs
3. Recommend all available loan options to clients
4. Convert leads to full application and submit complete loan applications and proper documentation to processing team
5. Obtain and analyze credit reports with an understanding of the data and approval implications
6. Lock in interest rates when the customer requests or approves
7. Manage lead pipeline with new inquires and ensure consistent contact with all parties involved in transactions 
8. Understand and navigate the loan origination system ensuring full understanding of compliance and meet all requirements

EDUCATION, EXPERIENCE, LICENSURE, AND COMPETENCIES

1. Valid Driver’s License required
2. High school diploma, or equivalent education 
3. Able to meet State Mortgage Licensing Requirements
4. Highly motivated, ambitious, and driven to succeed
5. Must be trustworthy, honest, and able to continuously display a high level of integrity
6. Able to work effectively in a team environment
7. Strong attention to detail and accuracy
8. Able to identify and resolve problems in a timely manner
9. Able to understand and respond appropriately to basic inquires
10. Able to read, write, and communicate using the English language sufficient to perform job functions
11. Able to use Company equipment in assigned area (including but not limited to telephone, copiers, fax machines, computers, internet, etc.)
12. Able to access, input, retrieve, and interpret information using applicable computer systems (including, but not limited to, Microsoft Word, Excel, Outlook, industry-specific computer software, etc.)

1. Able to multi-task (e.g., simultaneous usage of several applications, etc.)
2. Well-versed with keyboard shortcuts and able to identity new ways to complete a task in less time
3. Relies on limited experience and judgment to plan and accomplish goals
4. Works well under general supervision
5. Able to handle deadlines and working within banking guidelines
6. Compliance with all Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws, and Office of Foreign Asset Controls (OFAC) requirements is required. Employee must complete annual training in these areas

WORK ENVIRONMENT

This job operates in a clerical office setting; climate-controlled surroundings with adequate lighting and little or moderate noise when in the office.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.  

PHYSICAL DEMANDS

This is largely a sedentary role; however, some filing and photocopying is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary.  

TRAVEL

This position requires up to 10% travel. Moderate travel needed by private vehicle or airline carriers with over-night stays in modern facilities at times.  Regional traffic conditions when traveling by car to-and-from business appointments.   Mileage reimbursement will be provided at current IRS allowable rates.

EXPECTED HOURS OF WORK

Days and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m.   Evening and weekend work may be required as job duties demand. 

OTHER DUTIES

This position performs additional duties as assigned, given adequate guidance and resources.  This Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee to perform this job. Duties, responsibilities and activities may change at any time with or without notice. 

EOE D/V/M/F