Post Closing Assistant

Position Title:                                 Post Closing Assistant

Reports to:                                       PC Document Management Team Lead

Department:                                    Post Closing  

Location:                                           Corporate – Roanoke, VA

Position Type:                                 Full Time; 40 hours per week                     

FLSA Classification / Type:           Non-Exempt / Administrative

Supervises:                                       None

POSITION SUMMARY

The Post Closing Assistant is primarily responsible for trailing documentation, funding authorizations, paying government fees and insuring government loans.  Handles the receiving of loan closing files so the notes are shipped to warehouse banks in a timely manner.   Reviews loan documents for compliance, completeness, and accuracy. Obtains missing information, prepares files, and provides support to internal and external customers. Utilizes standard concepts, practices, and procedures well known within the mortgage industry.

DUTIES AND RESPONSIBILITIES

1. Follow-up and manage trailing documentation within the specific time frames provided
2. Ensure all funding conditions are met as per investor or Underwriter requirements at Closing
3. Perform document review and provide specific documents to closing agents to allow funding authorization
4. Communicate with settlement agents, brokers, and other counter-parties to obtain missing information and documentation for the closed-loan package
5. Ensure loan packages are stacked and completed to the industry guidelines
6. Inputs information into Encompass, FHA, VA, and MERS systems
7. Contact Closing Attorneys, Underwriter, Loan Officer, Processor, and/or other applicable parties to resolve issues in loan files and obtain appropriate documentation
8. Revert to Processing Department for any missing documents needed
9. Communicate effectively with all parties involved in the process
10. Coordinate with the Lender and Escrow company on final loan documents if any errors
11. Upload documents requested by VA or HUD for loan audits
12. Ship note packages to warehouse banks
13. Pay government fees in the time frame required 
14. Insure government files in the time required
15. Processes purchase advices upon receipt from investors
16. Prepares servicing transfer letters to be sent to the borrowers upon the purchase of the loan by the investor

EDUCATION, LICENSURE, EXPERIENCE, AND COMPETENCIES

1. Only local candidates will be considered
2. Minimum of 2 years processing / post-closing experience
3. High School diploma, or equivalent experience; college degree preferred
4. Knowledge of Encompass software strongly preferred
5. Working knowledge of RESPA
6. Basic underwriting, processor, and closing knowledge and terminology
7. Highly motivated, ambitious, and driven to succeed
8. Trustworthy, honest, and display a high-level of integrity
9. Able to work effectively in a team environment
10. Strong attention to detail and accuracy
11. Effective written and verbal communication skills
12. Able to identify and resolve problems in a timely manner
13. Able to apply basic mathematical concepts such as adding, subtracting, multiplying and dividing
14. Able to understand and respond appropriately to basic inquires
15. Able to read, write, and communicate using the English language sufficient to perform job functions
16. Able to use Company equipment in assigned area (including but not limited to telephone, copiers, fax machines, computers, internet, etc.)
17. Able to access, input, retrieve, and interpret information using applicable computer systems (including, but not limited to, Microsoft Word, Excel, Outlook, industry-specific computer software, etc.)
18. Able to articulate with technology 
19. Able to multi-task (e.g., simultaneous usage of several applications, etc.)
20. Well-versed with keyboard shortcuts and able to identity new ways to complete a task in less time
21. Relies on limited experience and judgment to plan an accomplish goals
22. Works well under general supervision
23. Displays a degree of creativity and latitude 
24. Able to handle deadlines and working within banking guidelines
25. Able to recommend ways to improve post-closing process
26. Compliance with all Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws, and Office of Foreign Asset Controls (OFAC) requirements is required. Employee must complete annual training in these areas

WORK ENVIRONMENT

This job operates in a clerical office setting; climate-controlled surroundings with adequate lighting and little or moderate noise when in the office.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.  

PHYSICAL DEMANDS

This is largely a sedentary role; however, some filing and photocopying is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary.  

EXPECTED HOURS OF WORK

 Days and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m.  Evening and weekend work may be required as job duties demand. 

OTHER DUTIES 

This position performs additional duties as assigned, given adequate guidance and resources. This Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee to perform this job. Duties, responsibilities and activities may change at any time with or without notice. 

EOE D/V/M/F