Senior Encompass Administator

Position Title:                                  Sr. Encompass Administrator

Reports to:                                       Director of Strategic Solutions

Department:                                    Loan Solutions

Location:                                           Corporate Office—Remote

Position Type:                                 Full-Time; 40 hours per week 

FLSA Classification / Type:           Exempt / Administrative

Supervises:                                       None 

POSITION SUMMARY

The Encompass Administrator is part of the Encompass Support Team which is responsible for maintaining and monitoring the Company’s Loan Origination System, reporting, and support for various related applications.  The Encompass Administrator will play an integral role in the overall technical strategy to migrate eligible solutions into automated processes by leveraging C#, VB, VB.NET, PowerShell, and Web API's.  Third Party integrations and maintenance is a large part of this role. The Encompass Administrator must be self-motivated and driven to consistently deliver outstanding end-to-end support and will have demonstrated experience with troubleshooting production problems.  A deep understanding of loan level workflow knowledge is key when engaging different departments. 

DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

1. Propose and document system designs that meet or exceed current business requirements
2. Review and guide application designs to meet performance, scalability, and reusability requirements
3. Work with other members of Encompass Support Team to develop and execute system processes
4. Work with other members of Encompass Support Team and Training Department to explain benefits of design proposals
5. Collaborate with other members of Encompass Support Team and operations teams to create synergy leading to successful application delivery
6. Contribute to technical process improvements across a variety of disciplines such as: training, Change Management, and modern development practices
7. Troubleshoot and resolve deployment/configuration/setup issues and work with appropriate teams to correct any issues

EDUCATION, EXPERIENCE, LICENSURE, AND COMPETENCIES

1. At least two years of experience using Ellie Mae Encompass
2. At least three years of experience as tier-1 technical support or working in customer service
3. Able to respond quickly, professionally, and courteously to problems and question raised by sales and operations staff
4. Able to meet reasonable work deadlines or communicate schedule changes well in advance
5. Advanced navigation skills within Encompass
6. Basic familiarity with mortgage compliance regulations (e.g., TRID, HMDA)
7. Encompass Competencies:
   1. Basic familiarity with the Encompass implementation of VB.NET as used in Business Rules
   2. Granting access to users
   3. Defining business rules to limit user access, enforce workflow requirements, and define field values
   4. Creating custom fields with calculations
   5. Creating custom input forms and print forms
   6. Working with admin maintenance tools
   7. Troubleshooting basic Encompass problems
   8. Creating Pipelines and Reports with Advanced Search options

1. Highly motivated, ambitious, and driven to succeed
2. Must be trustworthy, honest, and able to continuously display a high level of integrity
3. Able to work effectively in a team environment
4. Strong attention to detail and accuracy
5. Able to identify and resolve problems in a timely manner
6. Able to understand and respond appropriately to basic inquires
7. Able to read, write, and communicate using the English language sufficient to perform job functions
8. Able to use Company equipment in assigned area (including but not limited to telephone, copiers, fax machines, computers, internet, etc.)
9. Able to access, input, retrieve, and interpret information using applicable computer systems (including, but not limited to, Microsoft Word, Excel, Outlook, industry-specific computer software, etc.)

1. Able to multi-task (e.g., simultaneous usage of several applications, etc.)
2. Well-versed with keyboard shortcuts and able to identity new ways to complete a task in less time
3. Relies on limited experience and judgment to plan and accomplish goals
4. Works well under general supervision
5. Able to handle deadlines and working within banking guidelines
6. Compliance with all Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws, and Office of Foreign Asset Controls (OFAC) requirements is required. Employee must complete annual training in these areas
7. Preferred Skills:
   1. Advanced experience with the Encompass implementation of VB.NET as used in Business Rules and custom input forms
   2. Encompass Administrator Certification
   3. Experience with using Microsoft Word field codes
   4. Demonstrable experience using Encompass SDK to create efficient, lightweight plugins.
   5. Encompass Developer Advanced Certification
   6. Proficiency with an object-oriented programming language, preferably C# and/or JavaScript, and basic working knowledge of JSON and REST APIs
   7. Intermediate level experience with Microsoft Visual Studio and a basic working knowledge of Postman
   8. Familiarity with accessing the Encompass Developer Connect Portal documentation and using the “Try It” feature
   9. Experience searching, creating, and updating loans using Encompass Developer Connect REST commands
   10. Navigational understanding of the Ellie Mae GitHub site for Encompass Developer Connect .NET Language Bindings
   11. Experience configuring webhooks

WORK ENVIRONMENT

This job operates in a clerical office setting; climate-controlled surroundings with adequate lighting and little or moderate noise when in the office.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.  

PHYSICAL DEMANDS

This is largely a sedentary role; however, some filing and photocopying is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary.  

EXPECTED HOURS OF WORK

Days and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m.  Evening and weekend work may be required as job duties demand. 

OTHER DUTIES

This position performs additional duties as assigned, given adequate guidance and resources.  This Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee to perform this job.  Duties, responsibilities and activities may change at any time with or without notice. 

EOE D/V/M/F