Front Desk Lead

Description

Pay | $20 - $24/hr

Title | Front Desk Lead

Hours | Full-Time

Location | Union, WA

ABOUT US

Hospitable. Authentic. Inclusive. Engaging. Kind. Proactive. Our Promise.

At Alderbrook Resort & Spa, we believe that excellent guest service starts with a supportive, collaborative team environment. We are committed to building each other up; offering on-the-job training and opportunities to learn new skills that can benefit you in a variety of roles and advance your career in hospitality.

Develop your skills in an awe-inspiring setting on the scenic Hood Canal. Our award-winning resort offers luxury accommodations, gourmet dining, and a variety and spa and recreational activities-- all available to our employees at a significant discount.

Ready to be part of something special?

Join our dedicated team and help create unforgettable experiences where serenity meets adventure!

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POSITION SUMMARY

As the Front Desk Lead, you’ll be the face of our front desk, creating warm and lasting first impressions when guests arrive and a friendly farewell as they depart. You'll help guide the Guest Service Agents and hold down the fort in the absence of the Front Desk Manager. This role is perfect for someone outgoing, engaging, and who loves connecting with people while showcasing excellent communication skills.

COLLABORATION & ENGAGEMENT

The Front Desk Lead works under the direct guidance of the Front Desk Manager. In addition to your home department, you will regularly work with all other departments. You will help oversee Guest Service Agents and can expect a significant level of interaction with guests and the public.

ESSENTIAL FUNCTIONS & JOB DUTIES

We're looking for someone who can...

• Review arrival reports, daily schedules, and special requests to stay prepared for the day ahead.
• Share the day’s activities and group events with the team to keep everyone on the same page.
• Warmly welcome guests, check them in, and get them set up with their room or cottage.
• Handle reservations, process payments, hand out room keys, and quickly coordinate with Housekeeping or Maintenance to resolve guest needs.
• Keep the front desk running smoothly by supporting daily operations, maintaining supplies, and ensuring equipment is in order.
• Work closely with Housekeeping to manage guest arrivals and ensure rooms are ready by 4 p.m. check-in time.
• Stay on top of front desk emails and gift card orders, keeping details accurate and organized.
• Double-check guest folios to make sure everything is accurate and ready to go.
• Listen to guest feedback and pass it along to the right manager to help us continuously improve.
• Lead the Guest Service Agents during shifts, ensuring smooth operations and maintaining standards.
• Participate in hiring and training new team members, sharing your knowledge and helping them thrive.
• Provide timely feedback to the Front Desk Manager on team performance, celebrating successes and addressing challenges.
• Foster a professional, respectful, and collaborative team environment.
• Ensure a safe workplace by encouraging safety awareness and being an example of best practices.
• Full job description available upon request by emailing Careers@Alderbrookresort.com.

PAY, PERKS & BENEFITS

• Pay | $20 - $24/hr
• Hours | Up to 40 hours per week (Full-Time)
• Status | Regular (Permanent)

Perks for All Employees

• 401(k) retirement plan with employer contributions (upon meeting eligibility criteria)
• Paid sick time (part-time and/or seasonal staff)
• Free daily meals fresh from the kitchen
• Free kayak and paddleboard rentals
• Huge discounts on rooms, spa, our restaurant and more!

Benefits for Regular, Full-Time Employees

(some benefits based on employment status and tenure)

• Health insurance (Medical, Dental, Vision, Hospital/Accident)
• Life insurance
• Education Assistance Program
• Paid time-off (11-31 days per year)

QUALIFICATIONS

• Required | 1 years’ front desk experience
• Required | 2 years’ customer service experience
• Desirable | Prior hotel/resort experience
• Flexible work availability including weekends required
• Equivalent education, skills, and/or experience necessary to perform the essential functions may be considered

Permits & Certifications

• Valid driver’s license and satisfactory driving record
• WA Food Worker Card required within 14 days after hire
• WA Class 12/13 Alcohol Server Permit (MAST) required within 60 days after hire

CULTURE & COMPETENCIES

• Professional. Reporting to work as scheduled and with a professional and well-groomed appearance.
• Planning. Demonstrate effective task prioritization.
• Personal. You provide eye contact, speak with a friendly tone, and are hospitable by nature. You are service-oriented, a fast learner, self-reliant, empathetic, tolerant of stress and able to maintain a positive attitude. You show initiative, sound judgement, desire to work with a diverse staff, and are committed to the Resort and fulfillment of the Alderbrook Promise.
• Knowledge of Work. Excellent attention to detail, high work standards, knowledgeable about your work and adhere to safety standards.
• Interpersonal. Effective communication and collaboration with multiple departments. Able to speak, read, and write English.
• Work Habits. Able to work independently and follow written and verbal instructions when necessary. You are able to work long hours and overtime if needed. Team-oriented.

PHYSICAL DEMANDS & WORK ENVIRONMENT

Physical Demands. While performing the duties of this job, the employee is regularly required to talk and hear. They must frequently stand for extended periods, walk, sit, climb stairs, demonstrate hand and finger dexterity, reach, stoop, kneel, bend, twist, push, pull, or crouch. The employee must regularly lift or move up to 40 pounds. Specific vision abilities include close and distance vision. The role may also require sustained visual and mental concentration.

Work Environment. Conditions are those of a hotel environment. It is a controlled setting with minimal noise levels and little variation in temperature.

DIVERSITY & EEO

We are dedicated to fostering a diverse and inclusive environment at Alderbrook Resort & Spa (North Forty Lodging LLC). We are an Equal Opportunity Employer, welcoming candidates from all backgrounds and do not discriminate based on any protected characteristic.

Reasonable accommodations are provided for religious practices and individuals with disabilities. For more information please email Human.Resources@Alderbrookresort.com.

FINAL DETAILS

This summary may not capture all job duties and requirements. For complete details, please email Careers@Alderbrookresort.com.

Physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job functions may be revised based on business needs or emergencies.

This posting is not an employment contract; employment is at-will and can be altered by North Forty Lodging LLC at any time. Employees are expected follow company policies.

All positions will remain open until filled. North Forty Lodging LLC reserves the right to close job postings at any time.

North Forty Lodging LLC is an E-Verify participant.

Candidates who need accommodation in the application process or wish to receive this job post in an alternative format may contact Human.Resources@Alderbrookresort.com.

Salary : $20 - $24