Restaurant Host / Hostess

Pay | $22.98 ~ $22.98 (base pay tips)

Title | Restaurant Host / Hostess

Hours | Part-Time

Location | Union, WA

ABOUT US

Hospitable. Authentic. Inclusive. Engaging. Kind. Proactive. Our Promise.

At Alderbrook Resort & Spa, we believe that excellent guest service starts with a supportive, collaborative team environment. We are committed to building each other up; offering on-the-job training and opportunities to learn new skills that can benefit you in a variety of roles and advance your career in hospitality.

Develop your skills in an awe-inspiring setting on the scenic Hood Canal. Our award-winning resort offers luxury accommodations, gourmet dining, and a variety and spa and recreational activities- all available to our employees at a significant discount.

Ready to be part of something special?

Join our dedicated team and help create unforgettable experiences where serenity meets adventure!

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POSITION SUMMARY

As a Restaurant Host / Hostess, you will create a welcoming first impression for guests at Alderbrook's Restaurant, setting the tone for an exceptional dining experience. You’ll warmly greet each guest upon arrival, introduce them to the restaurant’s offerings, and ensure they are promptly seated at a table that suits their preferences. Your role is key in managing the flow of the dining room, balancing efficiency with thoughtful service to make every guest feel valued.

COLLABORATION & ENGAGEMENT

As a Restaurant Host / Hostess, you will work under the direct guidance of the Director of Outlets, Outlets Manager, and Assistant Restaurant Manager. In addition to your home department, you may occasionally interface with other departments. You will not oversee other staff and can expect a significant level of interaction with guests and the public.

ESSENTIAL FUNCTIONS & JOB DUTIES

We're looking for someone who can...

• Understand floor charts, seating numbers, and restaurant layout.
• Maintain knowledge of menu ingredients, reservation policies, and host duties.
• Greet guests warmly, engage in friendly conversation, and thank them as they depart.
• Answer phone calls promptly and record accurate reservations.
• Seat guests promptly, accommodating preferences and balancing service flow.
• Provide waiting times, manage the waitlist, and notify parties when tables are ready.
• Ensure tables are clean, properly set, and ready for guests.
• Assist with clearing and resetting tables when needed.
• Open doors for guests when possible and ensure a welcoming atmosphere.
• Inspect and maintain cleanliness of the restroom and overall space.
• Communicate guest needs to servers and support team members.
• Work as part of a team to deliver exceptional service.
• Perform other duties as required and assigned
• Full job description available upon request by emailing Careers@Alderbrookresort.com.

PAY, PERKS & BENEFITS

• Pay | $22.98 ~ $22.98/hr ($16.66 - $16.66/hr base plus tips/service charge avg)
• Hours | PM schedule, 15 to 25 hours per week
• Status | Regular Part-Time

Perks for All Employees

• 401(k) retirement plan with employer contributions (upon meeting eligibility criteria)
• Paid sick time (part-time and/or seasonal staff)
• Free daily meals fresh from the kitchen
• Free kayak and paddleboard rentals
• Huge discounts on rooms, spa, our restaurant and more!

Benefits for Year-Round, Full-Time Employees

(some benefits based on employment status and tenure)

• Health insurance (Medical, Dental, Vision, Hospital/Accident)
• Life insurance
• Education Assistance Program
• Paid time-off (11-31 days per year)

QUALIFICATIONS

• Required | Able to communicate and understand the restaurant’s common language
• Desirable | 1 years’ experience in a similar role
• Flexible work availability including weekends required
• Equivalent education, skills, and/or experience necessary to perform the essential functions may be considered

Permits & Certifications

• WA Food Worker Card required within 14 days after hire
• WA Class 12/13 Alcohol Server Permit (MAST) required within 60 days after hire

CULTURE & COMPETENCIES

• Professional. Reporting to work as scheduled and with a professional and well-groomed appearance.
• Planning. Demonstrate effective task prioritization.
• Personal. You provide eye contact, speak with a friendly tone, and are hospitable by nature. You are service-oriented, a fast learner, self-reliant, empathetic, tolerant of stress and able to maintain a positive attitude. You show initiative, sound judgement, desire to work with a diverse staff, and are committed to the Resort and fulfillment of the Alderbrook Promise.
• Knowledge of Work. Excellent attention to detail, high work standards, knowledgeable about your work and adhere to safety standards.
• Interpersonal. Effective communication and collaboration with multiple departments. Able to speak, read, and write English.
• Work Habits. Able to work independently and follow written and verbal instructions when necessary. You are able to work long hours and overtime if needed. Team-oriented.

PHYSICAL DEMANDS & WORK ENVIRONMENT

Physical Demands. The employee is regularly required to talk, hear, stand for extended periods, walk, sit, climb stairs, demonstrate hand dexterity, reach, stoop, kneel, bend, twist, push, pull, or crouch. Occasionally, the employee may lift or move up to 40 pounds. Specific vision abilities include close, distance, and peripheral vision. The role may also require sustained visual and mental concentration.

Work Environment. Conditions are typical of a hotel restaurant, with controlled settings, little variation in temperature, and moderate noise levels.

DIVERSITY & EEO

We are dedicated to fostering a diverse and inclusive environment at Alderbrook Resort & Spa (North Forty Lodging LLC). We are an Equal Opportunity Employer, welcoming candidates from all backgrounds and do not discriminate based on any protected characteristic.

Reasonable accommodations are provided for religious practices and individuals with disabilities. For more information please email Human.Resources@Alderbrookresort.com.

FINAL DETAILS

This summary may not capture all job duties and requirements. For complete details, please email Careers@Alderbrookresort.com.

Physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job functions may be revised based on business needs or emergencies.

This posting is not an employment contract; employment is at-will and can be altered by North Forty Lodging LLC at any time. Employees are expected follow company policies.

All positions will remain open until filled. North Forty Lodging LLC reserves the right to close job postings at any time.

North Forty Lodging LLC is an E-Verify participant.

Candidates who need accommodation in the application process or wish to receive this job post in an alternative format may contact Human.Resources@Alderbrookresort.com.