What are the responsibilities and job description for the Platform Operations Engineer position at Alderson Loop?
Alderson Loop is seeking a Platform Operations Engineer to support and manage enterprise-level document creation and content management tools within the Platform Management Group. This role focuses on Platform-as-a-Service (PaaS) operations, vendor management, and infrastructure/application administration within the network.
For the next two quarters, the focus will be on document creation tools, including font licensing, vendor management, and the administration of Adobe Creative Suite. The role primarily involves backend administration rather than direct user support.
This role is on-site in Owings Mills, MD 3 days a week. Salary $80,000 - $100,000
Key Responsibilities:
Operations & Platform Management:
- Fulfill day-to-day operations tasks related to care and maintenance of the platform, including upgrades, patches, and troubleshooting.
- Act as a Tier 3 escalation point for incidents that cannot be resolved by the help desk or second-level support.
- Own production operations, including monitoring, maintenance, and troubleshooting for enterprise document creation tools.
- Participate in off-hours support as needed for upgrades, patches, and major incident resolution.
- Work on long-term projects, such as application upgrades, which may involve planning and executing weekend deployments.
Vendor & License Management:
- Manage vendor relationships, including escalating support issues and coordinating with vendors for application updates and troubleshooting.
- Handle license management tasks such as tracking software licenses, running audit reports, and ensuring compliance.
- Support font licensing and administration using tools such as ConnectFont (training can be provided).
Application & Infrastructure Administration:
- Administer and maintain Adobe Creative Suite, PitStop Pro, PDF Creation tools, and Adobe Experience Manager (AEM).
- Work with job scheduling or middleware applications to support content management processes.
- Troubleshoot and resolve production issues related to infrastructure and applications.
- Support and optimize content management and document creation workflows.
Qualifications & Experience:
- 3 years of experience in production operations, platform administration, or enterprise application support.
- Experience in a fast-paced, technical environment, preferably within financial services or another regulated industry.
- Background in administering enterprise applications or infrastructure.
- Familiarity with license management, including desktop software license tracking and audits.
- Nice to have: Experience with font management tools like ConnectFont (but training can be provided).
- Preferred: Experience with job scheduling, middleware, or content management systems.
Salary : $80,000 - $100,000
