What are the responsibilities and job description for the Client Service Manager position at Aldridge Pite Haan, LLP?
Job Summary:
We are seeking a Client Service Manager to oversee a team of client service representatives and ensure the satisfaction of our clients. The ideal candidate will be responsible for resolving client issues, developing strategies to improve client satisfaction, and maintaining strong relationships with key clients.
Qualifications:
- Bachelor's degree in Business Administration, Management, or related field.
- Proven experience in a client-facing role, preferably in a supervisory or managerial position.
- Exceptional communication and interpersonal skills.
- Strong leadership abilities with a focus on team development.
- Ability to analyze data and generate actionable insights to improve client services.
- Proficiency in CRM software and Microsoft Office Suite.
Responsibilities:
- Manage a team of client service representatives and provide leadership and guidance.
- Develop and implement strategies to improve client satisfaction and retention.
- Address client issues and concerns in a timely and effective manner.
- Build and maintain relationships with key clients to ensure long-term partnerships.
- Analyze client feedback and data to identify areas for improvement in service delivery.
- Collaborate with cross-functional teams to enhance the overall client experience.
- Monitor key performance indicators related to client services and take corrective action when necessary.
