GA-102 - Bilingual Collector

Purpose The Collector is responsible for all collections within the Firm.   Specific Duties, Activities and Responsibilities Call volume ranges from 100 to 125 calls per day Possess strong customer service skills, with ability to build relationships Persuade and assist patients to pay their outstanding bill Negotiate payments and terms of agreement Adhere to policies, procedures, and laws pertaining to Medical Collections Job Requirements High School Diploma required Bilingual in Spanish and English is required, must be well spoken in English 2 years of experience in collections Experience in Medical Collections preferred Experience in Medical and Legal Collections optimal General Competency Factors Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet. Must possess strong written and verbal communications skills. Must provide excellent customer service to internal and external customers Identifies and solves issues in a timely manner. Must be a team player and willing to help others in their department whenever necessary. Must be extremely organized and be able to multi-task. Conscientious with respect to work completion, deadlines, time management and attendance. Takes initiative in face of obstacles and identifies what needs to be done and takes action. Demonstrates commitment to Firm’s vision, mission, and core values. Analytical and detail oriented, while working at a fast pace and capable of multi-tasking. Develops professional relationships and builds rapport with others. Overall good work ethic and willingness to adapt to change. Location This position will be fully remote 12pm-9pm Must be able to train in office for 2 weeks