What are the responsibilities and job description for the National Program Manager position at Aldridge Pite, LLP?
Purpose:
The National Bankruptcy Manager is responsible for managing certain national programs under the firm’s Bankruptcy Department.
Specific Duties and Responsibilities:
Prepare/manage weekly production reports to provide to Bankruptcy Department’s Supervising Partner and Director of Operations and provide analysis on staffing needs and employee production.
Work with Senior Director of Bankruptcy Operations and Director of National Bankruptcy Operations on capacity planning.
Oversee national bankruptcy operations, including managing client pipelines, employee production and driving operational efficiencies.
Assisting with onboarding new clients/processes, establishing training tools and implementing training procedures for new employees.
Serve as a single point of contact for escalated issues with national bankruptcy clients.
Participate regularly with clients on regularly set calls regarding pipeline management and escalated issues.
Job Requirements:
Minimum High School diploma.
Minimum of 8 years of Bankruptcy experience with a Law Firm and/or Loan Servicer.
Must have ability to interpret client systems including LPS/Black Knight.
Must have extensive Bankruptcy experience.
Must be proficient in software tools including but not limited to Word, Excel, Outlook and the Internet.
General Competencies:
Must possess strong written and verbal communications skills.
Must provide excellent customer service to internal and external customers
Identifies and solves issues in a timely manner.
Must be a team player and willing to help others in their department whenever necessary.
Must be extremely organized and be able to multi-task.
Conscientious with respect to work completion, deadlines, time management and attendance.
Takes initiative in face of obstacles and identifies what needs to be done and takes action.
Demonstrates commitment to Firm’s vision, mission, and core values.
Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
Develops professional relationships and builds rapport with others.
Overall good work ethic and willingness to adapt to change.
