WealthCare Account Services Business Analyst

MISSION Reimagine the structure and strategy of producing operating output to make Alegeus the most efficient and scalable operating company in the industry. Represent to the penny Alegeus’ commitment to our clients and consumers. We take our responsibility for managing the flow of consumer healthcare payments through our platform and custodial accounts seriously and value the trust our clients place in us to support the financial integrity of our programs and processes. We live out our highest commitment to be accurate and complete as we process consumer healthcare payments, reconcile the custodial accounts we manage, and disburse payments to our clients. We will ensure the right amounts are in the right accounts at the right time and with the right reports to validate we got it all right. RESPONSIBILITIES Triage highly escalated complex issues in a timely manner to ensure client and customer satisfaction. Monitor and manage daily work queues and delegate work accordingly to ensure Service Level Agreements are met, while ensuring risk of errors in processing is mitigated. Ensure financial banking transactions are on-time, controlled and accurate 100% of the time and agree with all support provided. Approvals are performed in accordance with company policy. Document current operational processes (and data flows) as part of root cause analysis and input to improvement initiatives; identifies possible gaps that may be contributing to lower key metric results to understand the drivers of performance gaps across the organization. Continuously evaluate for increased operational efficiency. Proactively identify knowledge gaps across the team and develop a plan to deliver cross-training, refresher training, or assign mentor support to ensure the success of all staff. Ensure training and tools available to staff will allow them to be successful in their day-to-day responsibilities. Compile, distribute and analyze daily deliverable reporting to internal and external constituents with minimal supervision; meets timing demands. Participate and/or lead cross-functional teams to achieve desired outcome as defined by upper management and/or company initiatives, including documenting meeting minutes and follow-up to ensure risks, issues, decisions, and action items are captured for the working team, including tax reporting and other initiatives as defined by the organization Act as a change agent on projects and internally in the organization, including contribution to recommendation/initiative development based on identified areas of opportunity relating to increasing operational efficiency and/or decreasing risk. Other duties as assigned. EDUCATION/EXPERIENCE Bachelor’s degree or equivalent education and experience leading projects, experience in consumer directed healthcare, a plus. Accomplished in data integration, file layouts, data types, file delimiters, etc. Efficient with industry standard Text and XML Editors. Ability to work in a fast-paced and dynamic environment while being highly motivated and resourceful. Demonstrated ability to manage complex challenges independently and collaboratively with team members; can perform multiple tasks in time-critical situations. VALUES (the “How”) At Alegeus, equally important to the “What” (the individual performance goals that each employee commits to in support of the company’s overall success) is the “How” (the framework of principles that guide how we work together to drive our business forward). Overall performance success will also consider individual delivery on our corporate values: People First. We pride ourselves in bringing talented people together and treating one another with care. This means we assume best intentions and trust and respect each other. We lift our colleagues up, celebrate diverse perspectives and accomplish more together. Partner Powered. We are committed to empowering our partners, knowing our success is shared and we win as one. We take this connection to heart—it’s the spark that drives collaboration across teams and inspires us to continuously raise the bar with the products and services we deliver. Always Advancing. We are driven by potential and relentlessly determined to achieve our goals. We thrive on the opportunity to get better every day and the thrill presented by new challenges. Our competitive edge lies in the clarity of our vision, confidence in the future and tenacity to deliver. The above cited duties and responsibilities describe the general nature and level of work performed by an incumbent assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that a candidate may be expected or asked to perform. We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. At Alegeus, being transparent about our compensation philosophy and approach is more than just a legal requirement. As our organization continues to grow and evolve, we have made a commitment to ensure that our compensation framework is equitable, data-driven, consistent, and unbiased, with allowable pay differences based on factors unique to each candidate (think: skills, experience, qualifications, etc.) in order to attract and retain a highly talented and committed workforce. We are taking an “inside-out” approach to pay transparency by first educating our valued managers and internal workforce and then moving to publishing compensation ranges externally. In the interim, if you are a California, Colorado, Connecticut, Maryland, Nevada, New Jersey, New York, Ohio or Washington resident and this role is physically available in your state or classified as remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email identifying the title of the role you are interested in and the state you reside in to talentacquisitionteam@alegeus.com. If you are interested in disrupting the healthcare market, and have the passion and competence to do so, this is your organization. We encourage you to lean in and read on. Alegeus is the market leader in consumer directed healthcare solutions, offering the industry’s most comprehensive platform for the administration of healthcare benefit accounts, the industry’s most widely-used benefit debit card, and powerful engagement solutions to help consumers maximize savings and optimize spending for their healthcare. Over 300 clients – including health insurance plans, third party administrators and financial institutions – leverage Alegeus’ deep expertise and proven technology to administer benefit accounts for more than 29 million members and process more than $8.9 billion in consumer healthcare payments annually. As the healthcare and benefit markets continue to evolve, Alegeus delivers solutions that enable clients to advance their service offerings, operate their businesses more efficiently, and focus on their customers. Alegeus is part of the Vista Equity Partners portfolio of companies, working in partnership with the market-leading technology investment firm to reinvent the consumer directed healthcare marketplace. Our talented associates benefit from this partnership through increased capital for strategic investments, access to exceptional toolkits, best practices and resources for success, and strong cultural and value alignment focused on talent development and growth. It is important to us that you know at Alegeus we are intentional about cultivating a diverse and inclusive culture. We challenge one another to recognize biases, honor our identities and celebrate our differences – these values enrich our workplace and drive our business forward. We recognize that our bold vision of transforming the healthcare industry requires the perspectives, experiences, talents, skills and passions of a diverse population. We believe that if our consumers come from all walks of life, so should we. Alegeus is dedicated to promoting fairness and equality across all identities and our Inclusive Innovation committee holds us true to our commitment. Apply with confidence that you are joining an organization – a family – that is steadfast in making a difference.